Accounts Support Team Coordinator

Lead with Purpose in Aged Care

Are you a people-focused problem-solver who loves creating order from chaos? Trilogy Care - one of Australia's fastest-growing Home Care Package providers - is looking for Accounts Support Team Coordinator's to lead our frontline Accounts Support team

This is your opportunity to bring leadership, service excellence, and efficiency to a role that keeps our providers, clients, and internal teams supported - every day.

Why Now

As aged care demand grows, we're investing in leaders who elevate client experience and operational performance. In this role, you'll:

• Lead a small team of Accounts Support Partners delivering high-quality service to clients and providers
• Proactively resolve financial and account-related enquiries with empathy and accuracy
• Identify process improvements and streamline workflows as we transition to Support at Home
• Provide insights and feedback to management to strengthen service delivery
• Build trusted relationships across teams to ensure seamless collaboration

You'll play a key part in shaping how Trilogy Care delivers responsive, high-quality financial support - while developing your leadership capability in a purpose-driven organisation.

What You'll Do

• Oversee daily operations and service delivery within the Accounts Support team
• Coach, mentor, and develop team members for success
• Manage escalated client and provider issues with professionalism and care
• Track performance metrics, SLAs, and reporting outcomes
• Collaborate with internal teams (Care, Workforce, IT, and Finance) to resolve complex queries
• Drive continuous improvement in service quality, efficiency, and communication

What You'll Bring

• 3–5 years' experience in accounts support, customer service, or client support (aged care or healthcare ideal)
• Previous experience in a supervisory or team leadership role
• Strong communication, empathy, and problem-solving skills
• Proven ability to manage competing priorities and lead a team to success
• Proficiency in Excel, CRM, and client service systems
• A drive for improvement - and ambition to grow into higher leadership within a fast-scaling organisation

Why Join Trilogy Care?

• Expansive new King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
• Vibrant team culture and regular social events
• Opportunities for career mapping and career progression within the company
• Salary packaging to boost your take-home pay
• Access to Fitness Passport to support your health and wellbeing
• EAP support for you and your immediate family
• Employee discounts on groceries, fuel, utility bills, wellness and more

Unlock your Potential with Trilogy Care

Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we're going beyond compliance and coordination – we're applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment - not just the Tech team Whether you're in finance, people & culture, growth, or support, you'll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.

Please note

To join our team, you'll need to have full Australian work rights. As part of our standard recruitment process, we'll also conduct a working rights check, police check and request professional references during onboarding.

We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.