Practice Administration Assistant

2 days ago

Belgian Gardens, Queensland, Australia Private Advertiser Full time $40,000 - $60,000 per year

North Queensland Skin Centre is seeking a highly organised and motivated Practice Administration Assistant to join our team. This role supports the smooth day to day running of the clinic, assisting both Management and clinical staff while ensuring a high level of patient care and service delivery.

KEY RESPONSIBILITIES

  • Reception and Front Desk Duties: Welcoming patients, managing appointments, and handling phone/email communication.
  • Medical Administration: Supporting doctors and nurses with patient flow, ensuring accurate records and maintaining confidentiality.
  • Staff Supervision & Rostering: Assisting with staff scheduling, leave management, and coordinating day to day team operations.
  • Business Branding & Development: Supporting practice growth initiatives, marketing, and community engagement in alignment with the clinic's brand.
  • Communication & Coordination: Acting as a key point of contact between management, staff and patients.
  • Financial Support: Assisting with debt recovery process, billing checks, and basis financial reporting.
  • Complaint Resolution: Managing patient feedback professionally and ensuring issues are resolved promptly.
  • Policy and Compliance: Assisting in the creation, implementation and monitoring of practice policies and procedures.

SKILLS AND EXPERIENCE

  • Previous experience in a medical reception/administration is essential
  • Strong supervisory and rostering background
  • Proven skills in communication, conflict resolution, and teamwork
  • Familiarity with practice software, billing and debt recovery processes
  • Experience in business administration, branding and practice building will be highly regarded
  • Ability to work independently, multi task, and adapt in a fast-paced clinical environment

Part Time position of 20-30 hours per week, with flexible hours. Ability to cover sick and annual leave is a must.

Renumeration with experience and industry award rates.

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