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Service Advisor

2 weeks ago

Cairns, Queensland, Australia Norlift Full time $60,000 - $80,000 per year

Norlift is a well-established and reputable company specializing in Forklift, EWP, and Material Handling Equipment. Since 2000, Norlift has been locally owned and operated, making us the leading Forklift and Material Handling specialists in Far North Queensland, including Cooktown and Weipa. Our services include Forklift Hire, Sales, Service, and Parts, and we take pride in delivering exceptional solutions to our clients.

As a key member of our Cairns team, you will play a critical role in supporting the high demand for Service & Repair work, and assisting in the preparation of Quotes for internal and retail clients. This is an excellent opportunity for an experienced, motivated, and detail-oriented professional to contribute to the ongoing success of Norlift.

Your Responsibilities:

  • The first point of contact for all Service enquiries via phone, email, or face-to-face
  • Providing Estimates for Service & Repair works, for internal and retail clients
  • Maintaining inventory and stock control as required
  • Processing warranty claims through the dealer portal as required
  • Scheduling and coordinating preventative maintenance (PM) servicing and breakdown jobs, liaising with customers, contractors, and sites
  • Assisting with site-specific inductions for employees and vendors as required
  • Providing a high level of customer service
  • Supporting Norlift Field Service Technicians with parts, technical support, warranty information, and liaising between customers and suppliers when necessary

Key Benefits:

  • Ongoing training and support to develop your skills and knowledge
  • A fully equipped office, including a work mobile, email, and uniforms
  • Permanent, full-time position with Monday to Friday working hours 7:30 am – 4:00 pm; no public holidays or weekend trading
  • Join a friendly and supportive team environment
  • Opportunities for upskilling and professional development

The Successful Applicant:

  • Previous experience in a similar role (preferred)
  • Basic mechanical knowledge (preferred)
  • Attention to detail
  • Proficiency in Microsoft Office Suite/Adobe/PDF suite
  • A commitment to delivering high-quality customer service
  • A self-motivated team player with the ability to work under pressure
  • Reliability, punctuality, and honesty in all aspects of work
  • Ability to work in a mechanical environment and interact with mechanics, contractors, and customers effectively
  • Must be an Australian Permanent Resident

At Norlift, we value work-life balance and are committed to creating a supportive, positive work environment. If you thrive in a team-oriented culture and are eager to contribute to the continued success of our business, we encourage you to apply.

We look forward to receiving your application and potentially welcoming you to the Norlift team