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Service & Warranty Advisor

2 weeks ago

Cairns, Queensland, Australia VDI Australia Full time $104,000 - $130,878 per year

Does your attention to detail, product knowledge, and commitment to customer service make you the go-to problem solver in every service conversation?

If you thrive on delivering a seamless customer experience and take pride in getting things right the first time, this hands-on role in Cairns could be your next career move.

VDI Australia Group of companies have been the sole national distributor for Yutong buses since 2018, specialising in retailing Yutong buses, luxury coaches and their parts to a wide range of businesses and industries across Australia. At the forefront of the industry's transition to zero emission buses, we are incredibly proud of, and passionate about, the extensive range of vehicles we offer.

We are an Australian owned, and family operated company with branches now located in Brisbane, Melbourne, Sydney, Perth, and Cairns. Having experienced tremendous growth over the past few years, it is time for the right person to join us at this exciting phase of our organisation's growth and further enhance our spare parts operations across QLD.

We are seeking a skilled and detail-oriented Service & Warranty Advisor to manage workshop bookings and ensure seamless communication between customers and internal workshop teams. This role is critical in maintaining accurate warranty records and ensuring timely submission of claims.

The core purpose of the role is to deliver a seamless and professional customer experience by efficiently managing workshop bookings, maintaining accurate warranty documentation, and ensuring timely submission of claims. This role plays a key part in supporting operational excellence and customer satisfaction through clear communication, attention to detail, and proactive service coordination.

Key Accountabilities are but not limited to –

  • Service and Repair bookings
  • Maintaining Workshop calendar
  • Completing costing of repair orders
  • Invoicing of repairs and services
  • Liaising with customers and both internal and external workshops
  • General office duties
  • Compiling and completing warranty claims
  • Keeping valid, current, and legible records of all claims submitted
  • Maintaining and inputting warranty claims on both Yutong DMS and Era Power
  • Assist other departments if and where required
  • Any reasonable requests by the Manager

Skills and experience –

  • Qualification in business Administration would be advantageous
  • Minimum of 12months in a similar role
  • Knowledge of the transport industry
  • Self-motivated
  • Strong office administration skills
  • Strong knowledge of Microsoft Suite – Word and Excel – intermediate
  • Previous experience withing a Service/Warranty role
  • Exceptional Customer service focus
  • High attention to detail

We are DRIVEN by our Company Values: Dedication, Responsibility, Innovation, Value, Excellence andNurture.

This is an excellent opportunity to work with a nurturing, respected, established business offering ongoing training and the chance to be part of a friendly, inclusive team that really cares for its people. If you are passionate about delivering exceptional service with honesty and integrity, we want to hear from you

VDI Australia is an equal opportunity company that encourages and supports diversity and inclusion in all our workplaces. Check us out on our website -