Product Support Specialist

3 days ago

Greater Perth Area, Australia Intensify Full time $90,000 - $120,000 per year

Company Overview

A world-class provider of innovative engineered equipment and aftermarket parts and services to the mining industry. Operating out of the Head Office in Perth, Malaga, the role will primarily be responsible for the direction and management of the conveyor product area including sales conversion, operational execution of products and continuous improvement and management of the product line. The ideal candidate will be instrumental in enhancing market presence and ensuring the success of the product offerings.

Key Responsibilities

  • Develop and execute a structured strategy to engage customers including mining operations and EPCMs and drive tender opportunities.
  • Build and maintain strong relationships with key stakeholders
  • Manage the full tender process from identification to conversion
  • Monitor project pipelines and proactively target upcoming opportunities
  • Contribute to strategic sales planning and sales budget forecasting
  • Maintain records and contribute to high-quality proposals and technical documents
  • Capture client feedback and identify product or supply chain improvement opportunities
  • Deliver regular reports on client engagement, pipeline activity, and market insights

Qualifications & Experience

  • Minimum of 5 years experience in technical sales, tendering or similar
  • Demonstrated success in winning project-based work with a technical component
  • Experience in the mining, bulk materials handling or heavy mechanical equipment sectors
  • Familiar with systems and document control processes related to tenders and projects
  • Relevant technical qualification (Engineering or Mechanical trade)
  • Commercial acumen with the ability to influence tender strategy and pricing
  • Strong communication and relationship-building skills
  • A proactive mindset with the ability to identify opportunities and solve complex problems

Benefits

  • Excellent sales incentive scheme
  • A professional, informal and flexible working environment
  • A supportive, available and hands-on management team
  • Dedicated company support and assistance programs
  • Social and family inclusive workplace, including an active social club.

Industry

Professional Services – Construction & Mining Infrastructure

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