Current jobs related to Senior Enquiries Officer - Ballarat, Victoria - Department of Government Services
-
Enquiries Officer
2 weeks ago
Ballarat, Victoria, Australia Department of Government Services Full time $60,000 - $80,000 per yearAbout usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising...
-
Senior Housing Services Officer
2 weeks ago
Ballarat, Victoria, Australia Victorian Government - Department of Families, Fairness, and Housing Full time $80,000 - $120,000 per yearTHE ROLEThe Senior Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and plays a vital role in supporting the delivery of client-centered services to individuals and families who seek housing assistance or reside in public housing. The role undertakes a...
-
Senior Finance Officer
4 days ago
Ballarat, Victoria, Australia Kryal Castle Full time $80,000 - $120,000 per yearAre you a talented finance professional ready to take ownership of the numbers in a business that's anything but ordinary?Kryal Castle — Australia's only medieval adventure park — is seeking a dynamic and experienced Senior Finance Officer to help us shape the next chapter of our growing kingdom.This is a rare opportunity for someone who's ready to take...
-
Planning Officer
2 weeks ago
Ballarat, Victoria, Australia Pyrenees Shire Council Full time $78,982 - $102,315 per yearPlanning OfficerPermanent Full time Band 5 or 6 depending on experience(Salary range $78,982 - $102,315 p/a incl. RDO) + SuperPyrenees Shire Council are currently seeking an experienced and motivated Planning Officer to join the Planning and Development team.Reporting to the Manager Planning and Development this position plays a vital role in the effective...
-
Customer Experience Officer
2 weeks ago
Ballarat, Victoria, Australia Hays Full time $60,000 - $80,000 per yearYour new company Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Ballarat & Surrounds. I am currently partnered with a Victorian State Government client who are seeking a Customer Experience Officer to join...
-
Rostering Officer
2 weeks ago
Ballarat, Victoria, Australia Department of Justice and Community Safety Full time $79,122 - $96,073 per yearUtilise your rostering expertise to provide support and advice at Hopkins Correctional CentreGreatopportunity: Fixed-term role until 13 June 2026 to work in a high-performing team within Corrections VictoriaVPS Grade 3: $79,122 - $96,073 plus superannuationAbout Us:The Department of Justice and Community Safety (the department) delivers a justice and...
-
Administration Officer
1 week ago
Ballarat, Victoria, Australia Wimmera Health Care Group Full time $60,000 - $80,000 per yearLocation:Ballarat Central, VIC, AU, 3350Available hours: Up to 40 hours per week with ADO (1.0 FTE)$29.57-$32.69 per hour – depending on experienceAbout the RoleAt Grampians Health, our Home Care Packages & Linkages Program is dedicated to empowering older adults to live independently at home. We embrace consumer-directed care, allowing our clients to...
-
Branch Technical Officer
2 weeks ago
Ballarat, Victoria, Australia Victorian Government Full time $97,955 - $111,142 per yearOverviewWork Type: VariousSalary: $97,955 - $111,142Grade: VPS 4Occupation: Governance and risk managementLocation: Grampians - BallaratReference: VG/SRO/BRC/1884246Up to one (1) ongoing and one (1) fixed term (up to 6 months) Branch Technical Officer roles in the Customer Services Branch, Business Revenue and Customer Services Division, BallaratBranch...
-
Manager of Senior
1 week ago
Ballarat, Victoria, Australia Grampians Health Full time $104,000 - $156,000 per yearGrampians Health | Manager – Junior & Senior Medical WorkforceLocation:All campusesClassification:Admin Officer Grade 7Salary:As per Victorian Public Sector Enterprise AgreementJob Reference:2730About The RoleLead the strategic coordination ofGrampians Health's medical workforce across junior and senior levels. This pivotal role ensures effective...
-
Administration Officer
7 days ago
Ballarat, Victoria, Australia Grampians Health Full time $55,000 - $65,000 per yearAvailable hours: Up to 40 hours per week with ADO (1.0 FTE)$29.57-$32.69 per hour – depending on experienceAbout The RoleAt Grampians Health, our Home Care Packages & Linkages Program is dedicated to empowering older adults to live independently at home. We embrace consumer-directed care, allowing our clients to actively engage in services that include...
Senior Enquiries Officer
2 weeks ago
About us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.
About the role
Reporting to the Team Manager, The Senior Enquiries Officer role has the primary responsibility of supporting CAV's frontline staff. The role is important in supporting the continuous improvement of the IDSC and the regulation of markets, providing consumer protection services and contributing to CAV being a risk based, and intelligence led organisation.
There are various Ongoing positions available. The work location for these positions is Mair Street Ballarat.
Key Accountabilities include:
- As primary point of contact for services by CAV, attend to and resolve telephone, written and online enquiries from consumers, traders, landlords, tenants and the general public.
- Assist with the immediate conciliation of complaints, including Front Line Compliance Response (FLCR's), over the telephone and in writing and provide second level expert advice and assistance to CAV clients and Enquiries Officers.
- Provide accurate relevant legislative advice and information on the rights and responsibilities of consumers, traders, businesses, landlords and tenants. Provide authoritative advice about CAV's Regulatory Approach and Compliance Policy. Make appropriate referrals within CAV or connect to a wide range of other Agencies.
- Evaluate and process complaints. Ascertain and analyse all relevant information towards achieving compliance focused dispute resolution in line with CAV's role as a regulator and determine potential breaches of legislation.
About you
To be considered for the role, you must be able to demonstrate:
- High level knowledge of legislation administered by CAV and understanding of CAV's Regulatory Approach and Compliance Policy
For specific responsibilities please review the attached position description.
This position is only open to applicants with relevant rights to work in Australia.
How to apply
Apply before the advertised closing date 11:59pm on 23rd September. All applications should include:
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages)
Other relevant information
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.
Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.
DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.
