Branch Technical Officer

1 week ago

Ballarat, Victoria, Australia Victorian Government Full time $97,955 - $111,142 per year

OverviewWork Type: VariousSalary: $97,955 - $111,142Grade: VPS 4Occupation: Governance and risk managementLocation: Grampians - BallaratReference: VG/SRO/BRC/1884246Up to one (1) ongoing and one (1) fixed term (up to 6 months) Branch Technical Officer roles in the Customer Services Branch, Business Revenue and Customer Services Division, BallaratBranch Technical OfficerUp to one (1) ongoing and one (1) fixed term (up to 6 months) roles in the Customer Services BranchSalary $97,955 plus 12% superannuation – VPS Grade 4Based in Ballarat, with hybrid working arrangementsWhat we offerThe State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment.Find out more about working at the SRO at , or via our LinkedIn page.The opportunity The Customer Services Branch at the State Revenue Office is a modern contact centre environment, and the Branch Technical Officers provide contact centre and knowledge support to the Customer Service Officers. This will include taking escalations, managing quality, designing and delivering training, and providing up-to-date specialist taxation advice.Reporting to a Team Leader, you will be responsible for:Resolving, and assisting others with complex and tax technical matters, including escalations across multiple revenue linesCommunicating directly with complex queries from customers via phone and emailPerforming phone call and email quality assuranceDelivery of the ongoing coaching for quality outcomes and providing effective leadershipDesign and delivery of training for multiple revenue linesWho we are looking for To be successful in this role, you will be someone that is:Passionate about coaching and supporting others to be their best and fostering an environment of continuous learning and improvementAn effective communicator and able to convey the message both verbally and in writingExperienced in managing complex or technical enquiries and providing specialist advice to internal and external customersCurious by nature and able to look for ways to make things better, faster and easier for our customers, our staff and our organisationConfident and resilient, able to tackle challenges and use innovative thinking to overcome obstacles< /ul>How to apply Submit an application via the 'Apply now' button by 11.59pm on Tuesday 23 September 2025.You will need to upload acover letter outlining your skills and experience,and a resume.More information You can find out more about this role via the position description. You can also contact Jonathon Everard, Branch Manager, on If you require any reasonable adjustments to assist you throughout the recruitment process, or you need a copy of this advertisement in an accessible format, email Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.This role may be subject to a probation period.Applications close Tuesday 23 September 2025 at 11.59pmPosted9 September 2025

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