Customer Experience Officer

7 days ago

Ballarat, Victoria, Australia Hays Full time $60,000 - $80,000 per year

Your new company

Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Ballarat & Surrounds.
I am currently partnered with a Victorian State Government client who are seeking a Customer Experience Officer to join their evolving team in a temporary position.
Join a forward-thinking regional utility provider committed to delivering safe, efficient, and sustainable water and wastewater services to the Ballarat community. With a strong focus on integrity, teamwork, leadership, and care, this organisation is known for its inclusive culture, professional development programs, and unwavering commitment to safety.

Your new role

As a Customer Experience Officer, you will be the first point of contact for customer enquiries across multiple channels including phone, live chat, portal, and face-to-face. You'll play a pivotal role in ensuring a seamless customer experience by managing accounts, processing payments, and facilitating service connections.

Key responsibilities include:
  • Handling inbound enquiries with professionalism and empathy
  • Maintaining accurate customer account data and property details
  • Resolving issues within delegation or escalating appropriately
  • Providing advice on water and wastewater connections
  • Supporting telecommunications and visitor coordination
  • Upholding safety and compliance standards across all interactions

What you'll need to succeed

You're a customer-centric professional with a passion for service excellence and a knack for problem-solving. You thrive in a team-based environment and bring strong interpersonal and time-management skills to the table To be successful, you will demonstrate:
  • Experience in a contact centre or customer service role
  • Strong communication and stakeholder engagement skills
  • Proficiency in Microsoft Office and CRM systems
  • Ability to manage multiple tasks and priorities independently
  • Certificate IV or Diploma in Business (highly regarded)
  • Current Victorian Driver's Licence

What you'll get in return

This is a fantastic opportunity to join a values-driven organisation that invests in its people. You'll benefit from:
  • A supportive and inclusive team culture
  • Ongoing professional development through internal leadership programs
  • A commitment to diversity, equity, and safety in the workplace
Through Hays, this role offers you an hourly rate of $48.06 per hour super, an opportunity to progress your career with this State Government Agency and:
  • Weekly pay cycles
  • Nominated choice of superannuation fund
  • Online time sheet submission and approval
  • No hidden costs or payroll deductions for our services
  • No invoicing required for Pty Ltd holders
  • Regular contact with consultants throughout the duration of your assignment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



LHS 297508 # Ashlie Ross

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