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Digital Customer Experience Lead
2 weeks ago
Job reference: #15376
Brand: Lumus Imaging
Location: Sydney
Work type: Full Time (Permanent)
About us
Lumus Imaging, a national leader in diagnostic imaging, is looking for an experienced and innovative Digital Customer Experience Lead to champion the design, delivery, and continuous improvement of our digital solutions. This role is key to transforming how we engage with referring practitioners and patients, ensuring our platforms are intuitive, efficient, and aligned with future healthcare needs.
About the Role
As the Customer Experience Digital Lead, you will take full ownership of customer-facing digital products—from initial concept through to development, implementation, and optimisation. You'll work closely with internal teams and external partners to create best-in-class digital experiences that drive better patient outcomes and improve referrer engagement.
Key Responsibilities
- Manage digital platforms including portals, mobile apps, and referral systems
- Lead the development and enhancement of digital products
- Collaborate with stakeholders to define and execute the digital product roadmap
- Leverage customer insights and usage data to optimise digital experiences
- Drive continuous improvement and innovation across digital channels
- Ensure seamless integration with clinical and operational systems
- Monitor performance and resolve issues to ensure platform reliability
About You
- 5 years' experience in digital product management, ideally within healthcare or a related industry
- Demonstrated success in managing and evolving digital platforms
- Strong knowledge of product lifecycle and agile development practices
- Technically confident, with the ability to collaborate with software and IT teams
- Exceptional communication and stakeholder management skills
- Strategic thinker with a user-first mindset
- Familiarity with healthcare standards (e.g., HL7, FHIR) and radiology systems is highly desirable
Benefits and Wellbeing
As part of working for Lumus Imaging, you will have access to a range of benefits including:
- Benefits platform - Reduce the impact of the cost of living with everyday savings with 500 of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
- Fitness Passport - Access top fitness centres & pools across Australia at a subsidised rate.
- Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
- Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
- Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.
Our commitment to diversity and inclusion
Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.
How To Apply
Please click the 'Apply Now' button to complete the pre-screening questions and submit your application.
