Digital Experience Transformation Lead

1 week ago

Sydney, New South Wales, Australia beBeeTransformation Full time $150,000 - $180,000

Job Summary

The Digital Experience Transformation Lead role involves driving continuous improvement in our digital business unit. The successful candidate will contribute their strategy and change management skills to make recommendations for significant commercial and customer value.

About the Team

We are a team of pioneers who have always been proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing challenging expectations today. Our corporate functions include Corporate Affairs, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making our organisation a market leading global entity.

Key Responsibilities

  • Provide advisory and hands-on support to stakeholders at all levels to uplift experience across digital channels.
  • Build a robust fact base through research and data analysis to generate recommendations that achieve endorsement from leadership.
  • See through strategic initiatives that lead to concrete customer and business outcomes.
  • Use understanding of CX best practice, digital technology and human-centred design to influence change in large organisations and drive significant experience improvements.

Requirements

  • Experience in or passion for customer experience transformation, with past experience driving or implementing digital or channel transformation initiatives.
  • Ability to structure recommendations around robust business or data analysis, to elicit insights that help progress key business challenges.
  • Demonstrated ability to bring clarity to ambiguous customer problems through a well-tested consultative toolkit (structured analysis, workshop facilitation, insight synthesis).
  • Track record of working effectively in highly-collaborative environments, both across internal and external stakeholders.
  • Familiarity with best practice digital delivery methodologies (e.g. Agile, HCD).
  • Familiarity with digital and marketing platforms (e.g. AEM, Salesforce CRM, Adobe Analytics).

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