Learning And Development Specialist

Kwik Kopy
is a leading franchise print and design group boasting a vast network of up to 100 Centres nationwide. Our team delivers professional expertise and top-notch service across all print and design needs. Since October 2nd, 2025, Kwik Kopy Australia has been part of Fortidia, a global leader in shipping, fulfillment, print, and marketing services. Fortidia operates over 2,740 locations across 53 countries, further strengthening our international reach and capabilities.

As an established market leader in the Design, Print, and Shipping space we empower our network of owners to build upon Kwik Kopy's' demonstrated recipe for success and continuously push the creative boundaries for our end customers. For our headoffice in Sydney we are looking for a
Learning & Development specialist
.

About the Role

Reporting directly to our Learning and Development Manager, you are primarily responsible for facilitating operational training around print production (both digital cut sheet and wide format), print centre operations for new franchisees, as well as existing franchise owners in the Kwik Kopy network. Additionally, you may facilitate training in other areas, such as print sales, shipping, systems training. We go by the motto that listening is not learning, and telling is not training. For the most part, our training is very interactive, and where possible, very hands on. If you get your energy from being on stage, or lecturing in front of a class (even though that will happen in select situations), this is not a position for you. If you get your energy from telling, showing, and most importantly helping others actually DO a skill or a task, this would be a great opportunity for you.

Core Responsibilities:

• Plan for, prepare for, and facilitate classrooms, workshop based, and webinar-based live training.
• Provide subject matter expertise by working side-by-side with our instructional designers to help create world-class training content, and a world-class learning experience
• Working with our instructional designers, produce digital learning assets (online courses, video tutorials, how-to guides, etc.)
• Work with subject matter experts (within our HQ team, suppliers, and Franchise Network) to uncover best practices, processes and procedures to ensure the training is aligned to best practices and optimal methods in the field
• Work with our field teams, as well as individual learners, after the training to ensure the skills and activities trained to are being implemented and executed within the Centers; also identify training needs based on
• Analyse the effectiveness of training and workshops to the employees and develop appropriate modification if needed
• Assist in the planning, coordination and communication of training events
• Remain current on print technologies and systems to incorporate into training curricula
• Build strong relationships with franchisees, staff, and internal stakeholders to foster a culture of continuous learning and operational excellence.

Requirements:

• In-depth, expert-level experience in print and signs production and installation
• Min 3 yeas Training experience
• Understanding of effective teaching methodologies and the willingness to keep abreast of new techniques in teaching
• Strong business acumen
• Ability to train within a system, using training materials (workbooks, instructor guides, etc.) to ensure quality and consistency from one training to the next
• Positive can-do attitude; flexibility, adaptability and a collaborative, team mentality
• Cert IV in Training and Assessment a plus
• Experience in franchising a plus
• Strong organisation and time-management skills
• Effective communication (verbal and written) and interpersonal skills to inspire and engage learners
• Willingness to travel
• Bachelor degree in related fields.

What you can expect of us:

• Hard work, collaboration, humanity and fun.. We are a small, passionate, driven, and highly collaborative team that is fully invested in the success of our company, and value contributions from each team member
• A commitment to professional development and support of your individual growth
• An opportunity to make a deep impact and fully contribute to the growth of our organization
• International context
• Hybrid working conditions (60/40)
• E-learning platform
• Volunteer day and other international celebrations and programs