Service Manager

Join us as a Service Manager in Residential Services - Outer East Region

Location: Carnegie, VIC
Vacancy Type: Permanent, Full Time role
Job reference:

Applications close: 10 July 2025

Are you searching for a leadership opportunity that offers an exceptional work/life balance while allowing you to make a meaningful impact on the lives of individuals with disabilities? Look no further

We Offer

• An attractive remuneration package with excellent salary packaging tax benefits
• Flexible working hours
• A rewarding career in a growing service sector
• Supportive team environment
• The opportunity to work alongside and empower people with disability to reach their maximum potential
• Ongoing training, team support and professional development opportunities

About the Role:

As a Service Manager, you will play a pivotal role in enhancing the quality of life for individuals with disabilities and, where applicable, their families. This is a Permanent Full-Time position based in Carnegie, VIC, with oversight of all three Service units located across two sites in Carnegie and one in Murrumbeena. As part of your role, it is expected that you will regularly travel between and maintain a strong presence across all service sites to ensure consistent, high-quality support and leadership. You will work Monday to Friday, 7.6 hours per day, which includes 2 hours of direct client support on the floor.

Key Responsibilities:

• Leadership: Lead a dedicated team of disability support workers, providing high-intensity support to clients.
• Performance Management: Ensure the overall performance of the service aligns with annual work plans and meets established targets.
• Person-Directed Support: Promote person-directed support and community participation that exceeds minimum disability standards, all within available resources.
• Operational Excellence: Manage the day-to-day operations of supported accommodation services, surpassing identified Key Performance Indicators (KPIs).
• Support Excellence: Provide high-quality support to customers and their families, offering management support to care staff.

• Please note that this role includes a component of rostered after-hours on-call duty.

About You

To be successful in this role you'll share Yooralla's Values and have:

• Management Experience: Demonstrated management experience, preferably within a community services environment.
• Sector Knowledge: Understanding of legislation and standards relevant to the disability sector.
• Person-Centered Approach: Knowledge and understanding of how to support staff in implementing contemporary and person-centered approaches to uphold the rights and support needs of individuals with disabilities.
• Communication Skills: Excellent interpersonal and communication skills, both written and verbal.
• Resource Management: Demonstrated ability to manage financial and staff resources within a complex environment.
• Initiative and Organization: Excellent initiative, self-directed work practices, and highly developed organizational skills.
• A relevant qualification and/or significant experience in the human services area

We Offer

• An attractive remuneration package with excellent salary packaging tax benefits
• Flexible working hours
• A rewarding career in a growing service sector
• Supportive team environment
• The opportunity to work alongside and empower people with disability to reach their maximum potential
• Ongoing training, team support and professional development opportunities

To find out more about this role or working within Home & Living - Outer East region, please contact Wilhelmina De La Ferte on or [email protected].

Please note, all internal applicants will go through a formal Recruitment process which includes panel interview, reference check, etc.

Why Yooralla?

At Yooralla, you'll work at Victoria's most established and recognised for purpose disability service provider with more than 100 years of experience offering high quality support services to people with disability. We work in partnership with adults and children, their families and carers to enable them to live the lives they choose. Find out more about what we do.

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. We strongly encourage people with disability, LGBTQIA and Aboriginal and Torres Strait Islands People to apply.

Find out more about our workplace culture

Yooralla and Berry Street, two of Victoria's most respected and long-standing social service providers, have merged – in a transformative step forward in meeting current and emerging community needs. The merger will enable us to deliver greater impact, expand our services, and create more opportunities for professional growth and development.

Berry Street Yooralla acknowledges Aboriginal and Torres Strait Islands People as the Traditional Custodians of the lands across Victoria where our services are located, and pay our respects to ancestors and Elders, past, present and future. Yooralla is committed to honouring Australian Aboriginal and Torres Strait Islands Peoples' unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to Berry Street Yooralla and our society.