service coordinator

About Us

PUMPNSEAL is a specialised supplier of process pumps, pumping systems and sealing solutions for many industries including Oil & Gas, Mining, Civil, Industrial, Municipal and Commercial operations. We are proudly an ISO9001 (quality), ISO45001 (safety) and ISO14001 (environmental) certified company. PUMPNSEAL are a subsidiary of Diploma PLC, an international global group of businesses supplying specialised technical products and services in the Seals, Controls and Life Sciences sectors, with a market capitalisation of £7.14b

The Role

This Service Centre Coordinator role is a fantastic opportunity for a motivated self-starter, who can multi-task, has great attention to detail, and who will thrive working in a fast-paced, hands-on environment. We require an experienced administration person that can apply their knowledge to ensure we are providing our Service Centre team with the highest level of support.

Candidates must have a minimum of 2-3 years of service coordination experience to be considered for this position.

Key Responsibilities

• Processing incoming jobs and supporting the flow of work through the workshop
• Managing and organisation of compliance documentation for the decontamination process
• Managing group Service Centre email and liaising with customers, project leads, sales personnel
• Expediting service centre purchase orders, ensuring delivery is within the required date.
• Oversee document control and project documentation
• Attend monthly workshop safety meetings and issue minutes accordingly
• Technician timesheet review and management
• Support administration function for the Field Service Team
• HSEQ and ISO compliance administrative support
• Manage, organise, and coordinate monthly facility inspections and corrective actions register
• Purchase workshop consumables, uniforms etc
• Provide internal support to the Service Centre team
• Contribute positively to continuous improvement initiatives and towards the achievement of company's operational objectives

About You

The role plays a vital part within the business, so your passion and experience in providing excellent customer service and administration is essential. Your success will come from your demonstrated experience working in a customer support, sales or a service coordinator environment and bringing a positive attitude and great work ethic.

Key requirements to be successful in the role:

• Experience in a similar role ideally in the mining or manufacturing industry
• Self-motivated, hands on with a focus on safety, quality, a high attention to detail and like getting things done
• Strong negotiation, communication and influencing skills with ability to take ownership
• Can plan, prioritise, and manage multiple tasks simultaneously
• Intermediate to advanced computer literacy, particularly MS Word, Excel
• Hold a current Drivers licence
• Be an Australian Citizen or hold permanent Australian residency
• Be able to pass and undergo a pre-employment medical, including D&A
• Previous experience in industrial or technical environments is preferred but not essential for this role

What We Can Offer You

• The successful candidate will enjoy the below benefits of working with a growing company who enjoy an enviable reputation in the industry
• company culture where we value our employees
• Competitive Remuneration
• A working environment that celebrates innovation and creativity
• Ongoing commitment to your training and development
• Access to our comprehensive Employee Assistance Program
• Company Lunches, Celebration Morning Teas, and Social Events
• Free parking and close to Public Transport

How to Apply

We at PUMPNSEAL recognise that our employees are our greatest asset So, if joining a dynamic team of people in a successful business sounds like the right opportunity for you, we invite you to APPLY NOW by submitting your resume with a cover letter addressing your suitability for the role. Applications will only be accepted through SEEK. No agencies or third parties please.

Due to an anticipated high volume of candidate applications, only shortlisted candidates will be contacted. Thank you in advance to those applicants who take the time to apply.

PUMPNSEAL is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace and representative of the communities we work in. We strive to make everyone feel valued and respected for who they are and encourage people of all cultures, gender, or abilities to apply.