Customer Service Officer

2 days ago

Virginia, Queensland, Australia Delta Community Support Full time $40,000 - $60,000 per year

About the role

Delta Community Support is seeking an experienced and dedicated Customer Service Officer to join our team in Virginia, Queensland. As a part-time Customer Service Officer (NDIS Provider), you will play a crucial role in delivering high-quality customer service and administrative support to our valued clients and their families.

Hours

24 to 38 hours per week 8.30am start til 4.30pm Monday to Friday

What you'll be doing

Working closely under the supervision of the Team Leader

  • Responding to inquiries from clients, families, and other stakeholders by Phone, Email in a timely and professional manner
  • Assisting with the coordination and scheduling of client appointments and services
  • Ensuring Schedule(s) match Client budget(s) and Staff are assigned accordingly within those set budgets and timeframes.
  • Providing administrative support, including data entry, record-keeping, and report preparation
  • Collaborating with the broader team to ensure seamless service delivery and client satisfaction
  • Contributing to the continuous improvement of our customer service processes and practices.
  • Updating CRM & Roster requirements.

What we're looking for

  • Previous experience in Rosters or Support Worker role preferably within the Youth or disability sector
  • Strong communication and interpersonal skills, with the ability to empathise and provide excellent customer service
  • Proficiency in Microsoft Office suite and experience with client management systems
  • Knowledge of the NDIS and its processes, or a willingness to learn
  • Excellent organisational and time management skills with the ability to multitask
  • A compassionate and patient approach when working with clients and their families

What we offer

At Delta Community Support, we are committed to fostering a positive and inclusive work environment. We offer a range of benefits, including:

About us

Delta Community Support is a leading provider of NDIS Services in the Queensland region. Our mission is to empower individuals to live with dignity, independence and choice. We are a values-driven organisation that places the wellbeing of our clients at the heart of everything we do.

If you're passionate about making a difference in the lives of others, we encourage you to apply for this rewarding role. Apply now to be a part of our dedicated and caring team.

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