Customer Experience Team Member

3 days ago

Virginia, Queensland, Australia TOOLETRIES Pty Ltd Full time $50,000 - $70,000 per year

About Us

At Tooletries, we design, manufacture, and distribute men's grooming products loved by customers around the world. From Brisbane to the USA, we're growing fast and are known for smart, functional design and product innovation that makes everyday grooming easier.

The Opportunity

We're looking for a proactive and organisedCustomer Experience Team Member to join us full-time. In this role, you'll be at the heart of our customer interactions across Australia and the USA. You'll be the friendly voice and helpful hand that makes sure every customer feels heard, supported, and valued. You'll also play a big part in collecting feedback and insights that help us make our products and service even better.

What You'll Be Doing

  • Answer customer emails via the account (AUS & USA)
  • Reply to product reviews on Judge Me in Shopify (AUS & USA)
  • Manage and respond to Google and Facebook reviews
  • Chat with customers by replying to messages and comments on Meta Business Suite (Facebook & Instagram)
  • Collect and track feedback/reviews in spreadsheets so we can spot trends and opportunities
  • Share insights and product suggestions with the Marketing and Product/Operations teams
  • Help us build and maintain a rich Tooletries Customer Profile, capturing behaviours and preferences
  • Jump in to help the wider team when things are quiet — whether that's organising a team lunch or lending a hand to another department

About You

  • You've worked in customer experience, customer support, or community management (or a similar role)
  • You're a strong communicator with a friendly, professional tone
  • You're organised, detail-oriented, and able to juggle a few things at once
  • You're comfortable with tools like Shopify, Judge Me, Meta Business Suite, and Excel/Google Sheets
  • You've got an analytical mindset and love turning feedback into actionable ideas
  • Most importantly, you're a team player who brings positivity and solutions to the table

Why You'll Love Working Here

  • Be part of a fast-growing, design-led brand with a global customer base
  • Have a real voice in shaping the customer experience and influencing product ideas
  • Work in a collaborative, supportive, and fun team culture
  • Enjoy opportunities to grow and develop your skills
  • Join us in a modern Brisbane-based office environment

Apply Now

Submit your resume and a short cover letter via Seek. Please include "Customer Experience Team Member" in the subject line of your application.

Tooletries is an Equal Opportunity Employer

We're committed to building a diverse and inclusive workplace where everyone has the opportunity to thrive.

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