Medical Receptionist

Are you passionate about health, driven by excellence, and ready to tackle challenges head-on? Capacity Health is seeking a medical receptionist with a curious mind, a proactive attitude, and the resilience to excel in a fast-paced, high-standard environment. This role is perfect for a university student early in their studies who thrives on thinking critically, takes initiative, and genuinely cares about making a difference in the lives of others.

As the face of Capacity Health, you'll play a key part in ensuring every patient's experience is positive and welcoming. Your days will be filled with diverse tasks that will challenge and reward you.

If you're ready to embrace a demanding yet deeply rewarding role, where your intelligence and dedication will allow you to shine, we'd love to hear from you

Your Role 

As the face of Capacity Health, you'll play a key part in ensuring every patient's experience is positive and welcoming. Your days will be filled with diverse tasks that will challenge and reward you.

Duties Include

• Warmly welcoming and assisting patients of all ages, from newborns to seniors.

• Managing bookings, invoicing, and payments, including balancing daily takings.

• Maintaining and improving office systems and procedures.

• Providing administrative support to chiropractors and promoting clinic services.

• Digitally managing patient records, x-rays, and reports.

• Researching innovative ideas to enhance our practice.

• Keeping the workspace clean and organised, including minor IT troubleshooting.

What We're Looking For

Key Criteria

• Exceptional communication skills with a commitment to honesty and clarity.

• Strong multitasking and prioritisation skills to manage a busy reception area.

• Attention to detail and the ability to stay calm and reliable under pressure.

• Proficiency with Microsoft Office and a general comfort with technology.

• Initiative and flexibility to handle various patient-related and administrative tasks.

• A friendly demeanour and the ability to connect with people of all ages.

Desirable Criteria

• Experience with Front Desk software, HICAPS, and EFTPOS.

• Knowledge of billing for Medicare, DVA, EPC, and private health insurance.

• Prior experience in a health-related or reception role.

• An interest in health and personal development.

What We Offer

• Witness Transformations: Experience the profound satisfaction of seeing patients' health and lives improve, knowing that your role contributes directly to their healing journey.

• Engaging Interactions: Build meaningful relationships with a diverse range of patients, each visit offering new stories, insights, and connections.

• Personal Growth: Immerse yourself in a setting that not only focuses on patients' well-being but also encourages and supports your own journey towards becoming the best version of yourself.

• Purpose-Driven Work: Every day brings the intrinsic reward of making a difference, providing you with motivation and fulfillment that goes beyond the ordinary job experience.

Position Details

• Type: Casual.

• Hours: Half-day shifts, Monday to Friday. Shifts are typically 7:45 am–1:00 pm or 1:00 pm–6:30 pm. (18–30 hours per week, with rosters set fortnightly.)

How to Apply

To be considered, please send:

1. A personalised cover letter detailing why you are the ideal candidate.

2. A resume including two professional referees.

Use the "Apply Now" button to submit your application. Applications without a tailored cover letter will not be considered.

We're excited to meet someone who shares our commitment to excellence and patient care. Only short-listed candidates will be contacted.