Office Manager

Location: Quinns Rocks, Perth | Full-time | Monday to Friday (flexible hours available)

At Bright Water Plumbing Ltd, we're not your average plumbing company. Based in Quinns Rocks, we're a high-performing team known for our ability to solve problems that other companies can't (or won't). Whether it's residential, maintenance, or light commercial projects — our name is synonymous with reliability, quality, and exceptional customer care.

Now, we're looking for a superstar Office Manager to keep our wheels turning, our systems humming, and our people smiling. If you love variety, thrive in a fast-paced environment, and enjoy being the go-to person that makes everything work — we want to hear from you.

What You'll Be Doing

This role is all about impact. You'll be central to everything that happens in the business, supporting the Director, trades team, and clients alike. Here's what your day-to-day will involve:

Office Management:

• Oversee daily office operations to ensure a smooth and productive working environment
• Manage office supplies, equipment, and vendor relationships
• Implement and optimise systems and procedures for efficiency and cost-effectiveness
• Ensure compliance with health, safety, and legal regulations
• Supervise general admin functions and support the team across branches

Financial Oversight:

• Manage office budgets, track expenses, and identify opportunities for savings
• Process invoices, purchase orders, expense claims and payroll
• Prepare and review monthly reports and financial summaries

Customer Service & Relationship Building:

• Be the voice and face of Bright water plumbing to clients — friendly, professional, and solution-focused
• Schedule jobs, communicate updates, and ensure high levels of client satisfaction
• Handle phone and email inquiries with warmth and clarity
• Maintain a feedback system to capture insights and improve service delivery

Marketing Management:

• Lead and implement multi-channel marketing strategies to boost brand visibility
• Manage social media (Facebook, Instagram, LinkedIn, TikTok), Google Ads, and email campaigns
• Maintain a marketing calendar and coordinate promotional activities
• Conduct market research to help shape messaging, offers, and pricing
• Support the growth of our client base and ensure we're always one step ahead of the competition

Admin & Event Coordination:

• Coordinate travel, meetings, and internal events (RSVPs, catering, bookings)
• Proof read and distribute company communications, newsletters, and mail-outs
• Manage diaries, contact lists, internal documentation, and filing systems
• Support the team with ad-hoc admin tasks as required

What We're Looking For

You're someone who is:

• Highly organised with strong attention to detail
• An effective communicator who builds trust and gets things done
• A confident multitasker who thrives in a dynamic, fast-paced environment
• Proactive, solutions-focused, and always looking to improve things
• Team Player

Bonus Points If You Have:

• 2–3+ years in an Office Manager or senior admin role (experience in a trade or construction business is ideal)
• Experience using Xero (or MYOB) and Microsoft Office 365 (intermediate or above)
• Familiarity with job scheduling software (e.g. ServiceM8 or similar)
• Hands-on experience in digital marketing and campaign execution

Why You'll Love Working at Bright Water Plumbing

We're not just offering a job — we're offering a place to thrive. Here's what's in it for you:

A paid day off on your birthday

Two weeks off over Christmas — guaranteed

Ongoing professional and personal growth opportunities

A tight-knit, supportive team where your voice matters

A fun, banter-filled work environment where everyone chips in and no two days are the same

Negotiable start and finish times

If you're reading through and thinking, "This sounds like a great fit for me", we'd genuinely love to hear from you. We know that not everyone ticks every box, but if you bring the right attitude, experience, and drive to learn, you could be exactly who we're looking for.

If this sounds like a great fit for you, we'd love to hear from you

Please send your CV, a brief cover letter, and — if you'd like — a photo that reflects your personality (totally optional, but we love putting faces to names) to Jean . All applications will be treated with the utmost confidentiality.

Bonus points if you tell us what kind of music you love — we might just add it to the office Spotify playlist (or at least get to know you a little better before we meet).

All applications will be treated with complete confidentiality.