Service Administrator

1 week ago

Gosford, New South Wales, Australia Aidacare Full time $104,000 - $130,878 per year

About the role

In this
role, we are looking for a switched-on individual who can coordinate successful
delivery of regular service calls. You will respond to clients and arrange
repairs to be conducted by our service technicians, doing all this with
excellent customer service.

Role Title: Service Administrator

Location: Erina NSW branch

Hours: Monday –
Friday, Full Time Permanent

Reporting: Regional Manager - Central Coast

Essential Skills & Qualifications

  • Preference for someone with a
    background in a similar role, or familiarity with roles in service and repairs
  • Exceptional communication skills and
    friendly customer service
  • Strong computer literacy (including
    Microsoft excel) to understand our internal systems and deliver timely service
  • Highly motivated, in your
    willingness to learn and meeting results / targets
  • A strong team player and ability to
    work well with internal and external stakeholders

Duties & Responsibilities

  • Receive calls from customers in a
    professional manner
  • Communicate customer requirements
    with our Service Technicians, and schedule service calls
  • Process purchase orders with
    relevant suppliers and invoices as required
  • Follow up on the progress of current
    jobs and provide updates to customers.
  • Investigate and communicate
    opportunities to improves processes or expand the service business.

Benefits

  • Employee discounts on Aidacare
    health equipment products and services
  • Quarterly incentive scheme
  • Employee Assistance Program to
    support mental wellness
  • Benefits package includes discounts
    for retail, insurance, gym and more
  • Comprehensive training program to
    equip you with the necessary skills and knowledge

How to apply

Please submit your application by clicking "Apply
Now". Join our team at Aidacare and help us create memorable
experiences for our valued customers

About the company

Aidacare is one of the leading players in the Healthcare
Equipment Industry, we pride ourselves on our commitment to excellence,
innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90
locations across all states and territories in Australia.

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