Customer Relationship Manager

4 days ago

North Ryde, New South Wales, Australia Benchmark Rehabilitation Full time $90,000 - $120,000 per year
Company DescriptionJob Description
  • Manage assigned accounts and oversee SLA Management and implementation, service delivery support, data analytics and reporting, strategic planning, product design, and service application.
  • Communicating and dissemination of key service delivery changes, outcomes or expectations to the wider team to ensure a high level of service delivery, coordinate service delivery activities with broader team to ensure consistent service delivery.
  • Ensuring customer needs are effectively communicated to executive and service delivery staff to ensure service delivery standards are met
  • Be the main point of contact for assigned customers, developing and maintaining strong long-term relationships, conducting activities such as regular contact, collaborative case reviews and face to face meetings.
  • Assist with complaint management as pertains to an account, escalating as needed to executive and improving processes to prevent additional issues.
  • Identify opportunities for innovation and continuous improvement and encourage and foster this focus organisation-wide
  • Identify opportunities to grow business with existing customers.
  • Identify industry trends, innovations, and cross-pollination of account successes to drive performance
Qualifications
  • Qualifications in Occupational Therapy, Physiotherapy, Exercise Physiology, Rehabilitation Counselling or Psychology
  • Registration with relevant professional body
  • Previous demonstrated experience in a similar role
  • Strong communication skills
Additional InformationTo Apply

Benchmark Rehabilitation

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