Customer Service Officer

4 days ago

North Ryde, New South Wales, Australia Sharp Corporation Full time $60,000 - $90,000 per year

About the business

Sharp's world-wide leadership in technology innovations ensures Sharp is at the forefront of the pack. Through our "SINCERITY and CREATIVITY" business creed, today, Sharp products are sold in 140 countries. There are 27 manufacturing operations, 29 sales companies and 2 representative offices in 26 countries.

At Sharp Australia, we foster a culture of 3C (Challenge, Commitment and Collaboration) among our members. We focus on solving the problem not whose problem it is, and encourage our members to share their ideas openly to achieve the company's goals. In return, we provide an environment for our members to show their true potential.

About the role

We are seeking an experienced Customer Service Officer to work in our busy head office in North Ryde.

Roles & Responsibilities

As the Customer Service Officer, you will be responsible for but not limited to the following duties:

  • Receive and record customer contacts via telephone, web, email and letter in Sharp's bespoke CRM.
  • Ensure all contacts are resolved in a courteous and professional manner to ensure that the customer is provided with an efficient and effective response.
  • Take ownership, request additional support, and escalate contacts as necessary to ensure customer satisfaction.
  • Receive and process Finished Good, Spare Part & Consumable order requests, ensuring orders are processed in a timely manner. Follow up outstanding orders and keep customers up to date.
  • Log contacts for service technicians to attend customer premises through Sharp's bespoke job management system.
  • Monitor and maintain accurate database of customers and machine information through applying universal naming conventions to increase accuracy of database.
  • Assist with obtaining and accurately entering monthly meter readings received from customers.
  • Receive and resolve Sharp's online store order enquires.

Candidate Criteria

If you are a person who is willing to take the Challenge, be ready to make a Commitment, has the ability to collaborate with multiple stakeholders, and has the below experience, then this is the right job for you.

  • 2 years' minimum experience
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment and manage competing priorities
  • Established data processing skills, allowing data entry whilst communicating with customers
  • Excellent time management skills
  • Demonstrates accuracy and thoroughness of customer service advice and data entry
  • Experience with SAP and Service management tools e.g. Salesforce would be highly regarded
  • Proficiency in Microsoft Office suite

Benefits To You

In return for your contribution to our success, we offer a range of benefits including a competitive salary, recognition programs, and a variety of learning and development opportunities.

How to Apply

If you are interested in this fantastic opportunity, hit the 'Apply' button now.

Applications will be treated with strict confidence.

Only shortlisted candidates will be contacted.

Please note, successful candidate will be subject to a police check, work right check and employment history check.

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