Customer & Experience Coordinator

2 days ago

North Ryde, New South Wales, Australia New Horizons Enterprises Limited Full time $60,000 - $80,000 per year

J
oin the New Horizons Team as a Customer & Experience Coordinator

Role Overview
Join a team committed to providing direct customer support and exceptional experiences daily, with wellbeing at the core of our mission.

In This Role, You Will
Provide person-centered support to help customers achieve their goals and improve their wellbeing.

Collaborate with support networks and the broader community to enhance customer independence in areas such as living skills, community engagement, financial and health service access, social activities, personal care, employment, education, and training.

Report to the Program Experience Lead (or Service Delivery Manager, depending on the program) and work collaboratively with the wider team.

Support and supervise employees at a lower level as needed, and communicate effectively with other New Horizons teams.

Key Responsibilities
Assist in resource planning, coaching, and mentoring support workers.

Promote and demonstrate safe and healthy work practices.

Support change initiatives and model positive behaviors.

Participate in team meetings and share information respectfully.

Utilize resources efficiently and record customer information accurately.

Coordinate daily support and activities for customers.

Develop and review individualized support plans.

Enhance customer experience through innovative solutions.

Maintain confidentiality and professional relationships.

Ensure customer records are up-to-date.

You'll Also Bring To The Role
Relevant qualifications (Cert 3 or 4 in Disability Support or equivalent experience).

Technical literacy in Microsoft Office and reporting systems.

Supervisory skills and basic HR management knowledge.

Physical ability to support customers, including lifting up to 10 kg.

Valid NSW Driver's C class license.

Willingness to obtain necessary checks (AFP, WWCC, NDIS WC).

New Horizons offers many salary and non-salary benefits, of which you could;
Take advantage of the tax benefits (Salary Packaging) available only to employees who work for a not for profit organization – through lower tax deductions.

Utilise our Employee Assistance Program providing counselling services

Develop through Internal and external learning and workplace mentoring

Grow through Professional development opportunities and secondments

Access flexible work arrangements

Take Long Service and/or Parental leave Work in a supportive culture and working environment

How to Apply:
Please submit your updated resume and a cover letter detailing how your skills are relevant to the role.

New Horizons values diversity and encourages applications from people from all walks of life. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support.

New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.

  • Customer Success Project Coordinator

    1 week ago

    North Ryde, New South Wales, Australia GamblingCareers Full time $80,000 - $120,000 per year

    The Project Coordinator role involves providing overall project support including monitoring project plans, ensuring that deadlines are met, updating risks and issues, producing reports and briefing packs, handling the logistical requirements of the projects, as well as providing administration support to the Project Manager.What You'll DoAssisting and...

  • People Coordinator

    1 week ago

    North Ryde, New South Wales, Australia Greencross Pet Wellness Company Full time $90,000 - $120,000 per year

    Company DescriptionAt Greencross, we are Australia's premier integrated pet wellness organisation. We boast a vast network of retail Petbarn stores, top-notch veterinary practices known as Greencross Vets, and our state-of-the-art Animal Emergency Hospitals. Our unwavering purpose is we are passionate about making the world a happier place through the love...

  • Operations Coordinator

    2 weeks ago

    North Ryde, New South Wales, Australia Robert Walters Full time $75,000 - $85,000 per year

    Fast-growing electronics company is looking for an Operations Coordinator with supply / logistics experience to join their team. You will be part of a global business and provide excellent service to their ANZ Customers. (Full working rights are required for this role.)North RydePermanent OpportunityPays $75k- 85k + superKey responsibilities:Order...

  • Customer Service Representative

    7 hours ago

    North Ryde, New South Wales, Australia Beiersdorf Australia & New Zealand Full time $60,000 - $80,000 per year

    At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 100 years, we have developed innovative injury and skin care products for our well-known global brands such as NIVEA, Elastoplast, Leuko, Eucerin and La Prairie. We act according to our purpose, WE CARE BEYOND SKIN, and take...

  • Program and Experience Lead

    2 days ago

    North Ryde, New South Wales, Australia New Horizons Enterprises Limited Full time

    Program and Experience Lead – Ryde Region (SIL/SDA)Make a meaningful impact with New Horizons.We're passionate about creating a unified organisation where teams collaborate seamlessly to deliver exceptional outcomes for our customers.Why Join Us?At New Horizons, we're committed to your growth, well-being, and work-life balance. Here's what you'll...

  • Program and Experience Lead

    2 days ago

    North Ryde, New South Wales, Australia NEW HORIZONS ENTERPRISES Full time $100,000 - $150,000 per year

    Program and Experience Lead – Ryde Region (SIL/SDA) Make a meaningful impact with New Horizons. We're passionate about creating a unified organisation where teams collaborate seamlessly to deliver exceptional outcomes for our customers. Why Join Us?At New Horizons, we're committed to your growth, well-being, and work-life balance. Here's what you'll...

  • Project Coordinator

    4 hours ago

    North Ryde, New South Wales, Australia CSR Limited Full time $90,000 - $120,000 per year

    At CSR, we're building a better future together.We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing...

  • Project Coordinator

    16 minutes ago

    North Ryde, New South Wales, Australia CSR Full time $60,000 - $90,000 per year

    At CSR, we're building a better future together.We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing...

  • Clinical Care Coordinator

    2 weeks ago

    North Ryde, New South Wales, Australia Achieve Australia Full time $80,000 - $120,000 per year

    Full Job DescriptionBased in North Ryde, the Clinical Service Coordinator will coordinate services and lead practice at a site level, providing supervision, on the ground role-modelling, coaching and support for staff as well as supports to the clients. This is a fantastic opportunity to bring your nursing expertise and management skills into a rewarding...

  • Nursing Service Coordinator

    7 days ago

    North Ryde, New South Wales, Australia Achieve Australia Full time $80,000 - $120,000 per year

    Manage a team of RN's and AIN'sProven management or leadership experience in disability or healthcare settingsSalary Packaging availableFull Job Description Based in North Ryde, the Nursing Service Coordinator will coordinate services and lead practice at a site level, providing supervision, on the ground role-modelling, coaching and support for staff as...