Service Co-Ordinator/Administration

7 days ago

Sydney, New South Wales, Australia Private Advertiser Full time $70,000 - $120,000 per year

The Company:

We have been providing capital equipment sales, service, and parts support to the Australian market since 1998.

​We are a privately owned company & have built a national reputation for service quality in our purpose-built workshops, with our onsite service vans and our Authorised Parts & Service Agents throughout the country, as well as timely parts delivery anywhere across the Nation.

We are the national authorised repairer for top OEM brands such as Dieci Telehandlers, Mixers & dumpers as well as Genie & JLG access Equipment.

Our company is based in Prestons NSW and operates out of a brand-new state of the art workshop, which is conveniently located minutes from the M7/M5 motorways.

About the Role:

We are seeking a well-organised and efficient Service Administrator to support our service operations team. The successful candidate will manage key administrative tasks to ensure a smooth, efficient, and customer-focused workflow. This is a hands-on and varied role ideal for someone who enjoys multitasking and thrives in a dynamic service environment.

Key Responsibilities:

  • Prepare hand-over bags for customers and ensure all documentation is complete
  • Print and manage asset stickers for equipment and installations
  • Generate and send accurate customer quotes in a timely manner
  • Book service and installation jobs, coordinating with technicians and customers
  • Create and process job invoices once work is completed
  • Timesheet entries technician hours and attendance
  • Receipt and accurately enter supplier invoices into the system
  • Follow up with customers post-service to ensure satisfaction and address any concerns
  • Provide general support to the Service Manager and service team as required
  • Maintain filing and records of completed jobs, quotes, and invoices
  • Respond to phone and email inquiries with a focus on professionalism and customer care

Skills and Experience:

  • Experience in a service administration, office coordination, or similar role (preferred)
  • Excellent organisational skills and high attention to detail
  • Strong communication skills, both written and verbal
  • Ability to manage multiple tasks and prioritise effectively
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
  • Familiarity with Insphire (desirable)
  • Willing to train the right candidate who demonstrates a strong work ethic and eagerness to learn
  • A proactive, team-oriented attitude and a commitment to delivering quality service

What We Offer:

  • Attractive Salary based on experience
  • Supportive and friendly team environment
  • Ongoing training and career growth opportunities
  • Stability with a reputable and growing company
  • Flexible work arrangements where possible
  • Working with privately owned business

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