IT Administrator

1 week ago

Perth, Western Australia Datacom Full time $60,000 - $100,000 per year

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

About the Role (Your Why)

Our Customer Centric Managed Services team provides a wide range of technology services to our clients. We are seeking an experienced and detail-oriented ITAM Analyst to ensure we deliver value to customers and stakeholders through high-quality IT Asset Management practices. This role is pivotal in supporting the optimisation of the purchase, deployment, utilisation, replacement and disposal of technology assets for Datacom customers.

You will play a key role in maintaining accurate asset data, ensuring compliance with ITIL best practices, and supporting hardware lifecycle management processes that directly impact service quality.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we know the benefits of flexibility and remote working for work-life balance. You and your team can choose the balance that works best

Due to customer requirements, Australian Citizenship and eligibility for a Federal Government Security Clearance is essential for this role.

What You'll Do

At the moment, as an ITAM Analyst you will be focused on:

  • Administering and maintaining IT Asset Management activities on a daily basis.
  • Ensuring compliance with Datacom and customer asset management policies, procedures, and governance frameworks.
  • Working with delivery teams, customers, and process participants to adhere to ITAM processes in line with customer requirements and ITIL best practices.
  • Assist with managing the data integrity of the Configuration Management System (CMDB/AMDB).
  • Maintaining accurate asset information to support the delivery of IT services.
  • Coordinating logistics for the hardware lifecycle — collection, deployment, replacement, return, and disposal.
  • Assist with documenting, reviewing, and updating ITAM policies and processes.
  • Supporting and assist with audit activities to ensure accuracy of asset records.
  • Acting as a trusted advisor to customers on asset management best practice and process improvement opportunities.
  • Managing hardware requests end-to-end, identifying and eliminating process gaps.
  • Assist with managing the asset throughout its lifecycle
  • Collaborating with procurement and stakeholders to fulfil business requests.
  • Monitoring compliance with SLAs, KPIs, and generating asset health reports.
  • Escalating risks related to asset management services and ensuring they are appropriately tracked and reported.

We are agile and adapt to changing customer, technology, and business needs — the role may evolve to meet those requirements.

What You'll Bring

Required experience:

  • Strong end-user compute and IT asset lifecycle experience.
  • Understanding of end-to-end hardware request, deployment, and disposal processes.
  • Customer-focused mindset and commitment to delivering value.
  • Knowledge of ITIL and process operating frameworks.
  • Strong documentation skills — able to create and maintain policies and procedures.
  • Experience supporting continuous service improvement initiatives.
  • Hardware audit and asset reconciliation experience.
  • Ability to analyse large datasets using Excel or other database tools.
  • Exceptional stakeholder management and process improvement skills.

Nice to have:

  • Self-managed professional able to work autonomously and collaborate effectively.
  • Strong analytical skills and ability to interpret detailed reporting.
  • Confident communication and presentation abilities across technical and senior leadership levels.

Why Join Us Here at Datacom?

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We've maintained a dynamic, agile, small business feel despite our scale — fuelled by the energy and passion of our people.

We care about our people and offer benefits such as social events, chill-out spaces, remote working, flexi-hours, and professional development opportunities. You'll be supported to learn, grow your career, and bring your authentic self to work.

We operate at the forefront of technology, solving enterprise-scale challenges and delivering innovation for our largest customers. You'll have endless opportunities to explore new challenges and contribute to meaningful projects.

We strive to make Datacom an inclusive and welcoming workplace where people feel supported, valued, and able to have fun at work.

  • Finance & Administration Officer

    2 weeks ago

    Perth, Western Australia Dynamic IT Full time $60,000 - $80,000 per year

    About Dynamic ITWe are collaborative and solutions-driven team providing IT services and support to businesses across Western Australia. We pride ourselves on our approachable, people-first culture and on delivering smart, efficient results for our clients.About the RoleWe're seeking a Finance & Administration Officer with strong bookkeeping and office...

  • Business Excellence Coordinator

    6 days ago

    Perth, Western Australia Kinetic IT Full time $60,000 - $80,000 per year

    About The RoleJoin Kinetic IT as a Business Excellence Coordinator and drive high impact support across customer surveys, document & records management and continuous improvement. You will provide timely, compliant, and high-quality support for Kinetic IT's customer engagement and quality systems.Responsibilities will include:Customer Surveys: Coordinate...

  • Expressions Of Interest

    20 hours ago

    Perth, Western Australia Kinetic IT Full time

    About The RoleAre you looking to start a career in IT or are you already an experienced IT professional?? Kinetic IT would love to meet you We are seeking interest for our Entry-level Service Desk Roles and skilled IT positions.We have opportunities across Melbourne, Sydney, Canberra, Perth and Brisbane.Kinetic IT focuses on creating work environments that...

  • Microsoft Modern Workplace Consultant

    6 days ago

    Perth, Western Australia Managed IT Pty Ltd Full time $120,000 - $150,000 per year

    About Managed ITManaged IT Pty Ltd is a Perth-based Managed Services Provider celebrating over 20 years of delivering best-practice IT and cybersecurity outcomes to local government, not-for-profit, and mid-market clients across Western Australia.We are a Microsoft Solutions Partner for Modern Work, helping organisations achieve secure hybrid workplace...

  • Solutions Engineer

    19 hours ago

    North Perth, Western Australia Epic IT Full time $80,000 - $120,000 per year

    Job SummaryWe're looking for a Solutions Engineer who can take architectural designs and turn them into production-ready infrastructure. You'll be implementing cloud environments, network hardware, telephony systems, and security controls for clients who depend on these systems running reliably.This role requires solid technical fundamentals and the ability...

  • EUC Engineer

    18 hours ago

    Perth, Western Australia BURGEON IT SERVICES Full time $80,000 - $120,000 per year

    Position: EUC EngineerLocation: PerthDuration: 6 monthsDetailed Job Description:Key Responsibilities:Device Lifecycle Management:Oversee provisioning, configuration, maintenance, and retirement of Windows devices.Support Windows Autopilot deployment and troubleshoot related issues.Endpoint Configuration & Compliance:Create and maintain device configuration...

  • IT Field Services Technician

    6 days ago

    Perth, Western Australia EIL Global IT Solutions and Services Full time $60,000 - $90,000 per year

    Company OverviewEIL Global IT Solutions and Services Pvt Ltd is a leading provider of IT services across Asia Pacific and EMEA, specializing in desktops, servers, networks, and data centre technologies. Headquartered in Adelaide, Australia, we support enterprises in their digital transformation journey through a comprehensive range of professional and...

  • Process Administrator

    1 week ago

    Perth, Australia Kinetic IT Full time

    **Job no**: WWREQ0031738 **Employment type**: Full Time **Location**: Perth **Categories**: Administration & Support **About The Role**: Are you a natural organiser with a passion for people and process? We’re on the lookout for a proactive and detail-driven Project Administrator to join our team on a 6-month fixed-term contract role. This is a...

  • Service Delivery Coordinator- Administration

    1 week ago

    Perth, Australia Kinetic IT Full time

    **Job no**: WWREQ0031275 **Employment type**: Full Time **Location**: Perth **Categories**: Administration & Support **About The Role** Working for one of Kinetic ITs largest and well established accounts in East Perth, this role will be pivotal in supporting a small Leadership team with their general administrative needs, assisting with managing their...

  • Accounts and Administration Assistant

    3 days ago

    Perth, Australia Silverfern IT Full time

    **About the company** Silverfern IT helps customers enjoy benefits from their IT investments. We have 30+ years of experience helping enterprise, medium and small sized organisations in better utilising technology investments to achieve business goals. We partner with leading technology and security providers to use innovative and relevant technology. We...

  • Business Excellence Coordinator

    3 days ago

    Perth, Australia Kinetic IT Full time

    **Job no**: WWREQ0031006 **Employment type**: Full Time **Location**: Perth **Categories**: Administration & Support **About The Role** Join Kinetic IT as a Business Excellence Coordinator and drive high impact support across customer surveys, document & records management and continuous improvement. You will provide timely, compliant, and high-quality...

  • Talent Acquisition Advisor- Early Careers

    3 days ago

    Perth, Australia Kinetic IT Full time

    **Job no**: WWREQ0031079 **Employment type**: Full Time **Location**: Perth **Categories**: Human Resources & Recruitment **About The Role** Kinetic ITs talent team work hard to support the business with bringing in top tier talent. We are looking for a Talent Acquisition Advisor to support our early careers portfolio. This is a high volume role that...

  • Operations Team Lead

    3 days ago

    Perth, Australia Transparency IT Full time

    What even is an Operations Team Lead? It's a stepping stone to be an Operations Manager. Learn the ropes at this MSP as a Team Lead, helping guide and mentor the support team, then as that team grows, you move into the Operations Manager role and appoint your Team Lead successor from the team. You still get to be hands on with technical stuff. You also get...