IT Field Services Technician

15 hours ago

Perth, Western Australia EIL Global IT Solutions and Services Full time $60,000 - $90,000 per year

Company Overview

EIL Global IT Solutions and Services Pvt Ltd is a leading provider of IT services across Asia Pacific and EMEA, specializing in desktops, servers, networks, and data centre technologies. Headquartered in Adelaide, Australia, we support enterprises in their digital transformation journey through a comprehensive range of professional and managed IT services, including AIOPS and AI-based workforce automation.

Job Overview

We are seeking an experienced IT Field Services Technician to join our team. This full-time, mid-level position is based in Perth, Perth, and Brisbane. The ideal candidate will have a minimum of 4 years of relevant work experience, offering technical support across various technological frameworks and ensuring smooth IT operations for our clients.

Qualifications and Skills

  • Proficiency in troubleshooting hardware issues to minimize downtime and maintain operational efficiency.
  • Strong skills in network configuration to support connectivity and communication within enterprise environments.
  • Experience with Windows OS support, managing installation, updates, and troubleshooting tasks.
  • Familiarity with ticketing systems for efficiently managing service requests and incident resolutions.
  • Expertise in mobile device management to ensure secure and efficient usage by remote or field-based staff.
  • Active Directory administration skills to manage network resources and maintain secure access controls.
  • Understanding of printers and multi-function devices for troubleshooting and maintaining optimal performance.
  • Experience with audio visual systems to support communication and presentation technologies in various environments.

Roles and Responsibilities

  • Provide on-site technical support and troubleshooting for hardware, network, and software issues.
  • Install, configure, and maintain IT equipment, ensuring all systems and applications operate effectively.
  • Respond to service tickets in a timely manner, providing reliable resolutions to client issues.
  • Manage Active Directory user accounts, groups, and network resources for secure system access.
  • Set up and configure mobile devices to meet enterprise security protocols and productivity needs.
  • Support audio visual systems within client environments, enhancing meeting and presentation experiences.
  • Liaise with various stakeholders to ensure IT services align with client requirements and expectations.
  • Conduct regular assessments of IT infrastructure to identify areas for improvement or optimization.

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