Administrative Officer

Join us to make a difference for all students in NSW

Position details

• Clerk Grade 3/4

• 1x ongoing, full-time role

• 1 x temporary, full-time role of up to 9 months with possibility of being made into ongoing role

• Close to Wynyard station & hybrid work arrangements available

About the role

This is an excellent opportunity to join the Regulation of Schooling Directorate at the NSW Education Standards Authority (NESA) as Administrative Officer. In this role, you'll play an important part in supporting the planning and delivery of regulatory programs for schools and education providers across NSW.

You'll join a collaborative team, providing essential administrative services that help ensure quality education outcomes for students, while building your skills in a dynamic, customer-focused environment.

On a day-to-day basis you will be responsible for:

• Providing efficient administrative support across regulatory programs and projects, including filing, records management, preparing routine correspondence, travel bookings and maintaining procedure records.

• Responding to telephone and email enquiries, ensuring professional and timely communication with internal and external stakeholders.

• Using NESA systems and databases to enter and check data, generate reports and certificates, and draft correspondence while ensuring accuracy and confidentiality.

• Coordinating meetings and briefings, including booking rooms, distributing agendas and taking minutes when required.

• Contributing as an active team member by supporting daily priorities, assisting colleagues, sharing knowledge and participating in team projects.

Our ideal candidate will have:

• Experience delivering high-quality administrative support in a fast-paced, customer-focused environment.

• Strong attention to detail, accuracy, and the ability to manage competing priorities and deadlines.

• Well-developed organisational and communication skills, with the ability to collaborate effectively as part of a team.

• Confidence in using technology, databases, and software systems to complete tasks efficiently.

• A proactive approach to learning and adapting processes, with the resilience to work effectively in changing circumstances.

• Working with children check clearance for paid employment (prior to commencement, not required at the application stage)

Download the role description.

About us

At the NSW Education Standards Authority (NESA) we work with the NSW community to drive improvements in student achievement.

We achieve this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).

To find out more about the important work we do for NSW visit our website.

Ready to join us?

Select apply and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 1 page). Also address the 2 targeted questions below in your online application:

1. This role requires providing high-quality administrative support while managing competing priorities in a fast-paced environment. Please describe a time when you had to manage multiple administrative tasks or projects with tight deadlines. How did you prioritise your workload and ensure timely completion? Describe any strategies or systems you used to stay organised, ensured high attention to detail and accuracy in your work. How did your strategies contribute to overall success? (250 words)

2. The Administrative Officer role involves regular interaction with internal and external stakeholders, where professionalism, accuracy, and customer service are essential. Please provide an example of when you resolved a challenging enquiry or issue from a customer or stakeholder. How did you ensure your response was accurate, timely, and customer-focused? (250 words)

Advice on applying for NSW Public Sector roles

If you need reasonable adjustments for the recruitment process and workplace, please reach out to the contact person above.

Close date: 29 September 2025 at 11.59pm AEST

Thank you for your interest, we look forward to receiving your application.

Important information

We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with a disability, people of all ages, genders, cultural and linguistic backgrounds, the LGBTQIA+ community, veterans and refugees.

Visa sponsorship is not available for this position. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles.