Services Manager

Service Manager Annual Leave Relief, Geelong

• Free Myki
• Prepare rosters and monitor overtime
• 24/7 Rotating roster

V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

About the role

As the Services Manager, Annual Leave Relief, you are integral to the success of V/Line's Operational Group.

You will relieve at various stations along the line within 80km from your home depot. This role also acts as local supervisor for day-to-day issues for all customer service facilities at various stations along the line. This role assists the Regional Manager by monitoring staff performance and allocating resources by providing leadership and developing teamwork to ensure a competent workforce committed to the ideals of customer service delivery.

Key accountabilities include:

• Responsible and accountable for the strategic development of the station roster for conductors and staff, ensuring a balanced work allocation whilst adhering to all awards/EBA Agreements and business rules.
• Monitor and record staff overtime.
• Ensure the rosters are prepared according to rostering principles and rail safety.
• Prepare operational rosters to ensure acceptable fatigue levels and other legal requirements are met.
• Ensure rosters cater for training, accreditation and reaccreditation, plan recruitment and staff transfers.
• Development of rosters for conductors and staff for all planned service changes, including Occupations, Special Events and Public Holidays.
• Manage the IT system in relation to rostering, e.g. data entry of sign-on/sign off time and the reporting of current and future rosters from the system.
• Submit daily electronic timesheets, including anticipated timesheets, when necessary
• Prepare work/fuelling requirements for shed crew

About you

You demonstrate strong leadership and mentoring skills, proven through previous roles where you effectively guided teams and supported individual growth. Your experience with rostering and working in accordance with Enterprise Agreements highlights your understanding of workplace compliance and operational planning. You manage multiple tasks with confidence and precision, thanks to your excellent organisational abilities. Additionally, you consistently uphold a strong safety culture, ensuring that safe work practices are embedded in daily operations and that team members remain aware and accountable

Our ideal candidate will possess the following:

• Year 10-12 or other education which could be considered equivalent, including apprenticeships or relevant work experience, with a strong preference for experience in customer service/tourist industries.
• Come from an opeational background
• V/Net Ticketing and Auditing
• First Aid - Level 2 – may be required
• Strong rail network experience and Enterprise Agreement application experience is highly desirable.
• Demonstrated alignment with V/Line's values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights

If your skills or experience don't exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

Why V/Line

In addition to free myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential – We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team – You'll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at or for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world's oldest living culture. We acknowledge the Traditional Owners' lands, waters, and skies on which we live and pay respects to their Elders past and present.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023