Service Manager

4 days ago

Geelong, Victoria, Australia Rex Gorell Family Group Full time $90,000 - $120,000 per year

Rex Gorell Family Group has an exceptional opportunity available for an experienced Automotive Service Manager to join our multi-franchised dealership located in Geelong.

Working within a fast paced and high volume vehicle repair & maintenance department, this role involves leading a team of advisors, technicians, and administrative staff whilst working collaboratively with all internal departments to maintain the highest level of customer service.

General responsibilities will involve:

  • Planning, scheduling and monitoring daily activities of the service department and analysis of results to aim for uncompromised quality of service.
  • Ensure efficient delivery and pick-up of customer vehicles
  • Maintain, order and monitor all required workshop tools/equipment and parts in line with business guidelines and policies.
  • Assist with diagnosis of vehicle problems.
  • Provide technical support to sales teams as required.
  • Ensure ongoing training and performance management of the service team.
  • Maintain a safe work environment and ensure staff comply with OH&S requirements.

You will be self motivated in delivering customer satisfaction and achieving CSI, be articulate in explaining vehicle service requirements/outcomes, have exceptional presentation and leadership skills to manage daily workshop operations.

If you are motivated by achieving and exceeding targets and KPI's within a customer service capacity and in return rewarded by the excellent incentives we offer than this this position may be the right opportunity for you.

Demonstrated experience using retail DMS Systems, vehicle service knowledge and/or mechanical experience will be highly regarded.

If you believe that you have the skills, please forward your application letter along with updated CV to:

Company Director

or Post: P.O. Box 1234

GEELONG VIC 3220

We are an equal opportunity employer and as part of the recruitment process, the successful applicant will be required to undertake a National police Check, have full work rights within Australia and hold a current drivers licence.

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