Customer Service Manager

3 days ago


Geelong, Victoria, Australia Ritchie Bros. Full time $80,000 - $120,000 per year

Job Description

  • The primary responsibility of the Customer Service Manager is to oversee auction administration processes and manage the human resources necessary for sale day operations. The Customer Service Manager is the primary source of contact for our customers, providing assistance and information before, during and after sale days. The Customer Service Manager is a vital link to all levels of the organization, acting as a conduit of information and ensures all auction administrative objectives are achieved

Responsibilities

  • To maximize the sales and profitability by monitoring costs and shrink associated with auction administration and sale day staffing levels
  • To create an environment which reflects the company philosophy of exceptional customer service by monitoring and managing service levels
  • Acting as a role model for all team members by always employing superior customer service and salesmanship skills, and ensuring the team does the same
  • Hire, coach and train team on how to make appropriate decisions regarding customer service (i.e. refunds, invoicing inquiries, owner details and complaints)
  • Ensures team is knowledgeable and skilled with RBA computer systems, customer registration and payment requirements
  • Responsible for processing of DMV transfer documents, CE certificates (Europe); Collection of appropriate Sales Tax or Exemption Certificates required by law; Reconciling (Balancing) sale, Collection of Accounts Receivables in a timely manner and banking duties and; Manage and coordinate the ordering of auction supplies
  • Act as a liaison with all levels of the organization to ensure accurate reporting of information
  • Build and maintain strong relationships with customers, financial institutions, local taxation offices, motor vehicle branches to obtain information or solve problems
  • Maintenance and setup of relevant systems used to maintain auction information
  • Following up on all customer inquiries
  • Escalate problems or issues to senior management
  • Perform other duties as assigned

Qualifications

  • 2 Year previous Customer service experience in a related field
  • Minimum 1 year experience in a Supervisory role
  • Strong computer skills including the ability to learn new systems and to enter data quickly and accurately
  • DMV document processing experience an asset
  • Sales Tax collection, exemption and remittance experience
  • Demonstrated leadership and the ability to take initiative
  • Strong Problem solving, organizational and time management skills
  • Able to set priorities and work independently with minimal supervision
  • Positive attitude
  • Good communication skills - strong on diplomacy, a patient listener, strong written communication skills, proven conflict resolution skills
  • Team player, ability to relate to a diverse customer base and workforce, ability to put people at ease and the ability to easily network with others
  • Adaptable and willing to adjust to new ideas or change
  • High level of integrity and ethics
  • Ability to work in high pressure situations Ability to think on your feet
  • Strong attention to detail
  • A thorough understanding of Equipment specifics for data entry
  • Familiar with understanding contract specifics for data entry and maintaining information
  • Knowledgeable about local Department of Motor Vehicle (DMV) rules and regulations as they relate to the sale of Motor Vehicles


  • Geelong, Victoria, Australia APCO Service Stations Full time $45,000 - $60,000 per year

    About APCOEveryone loves to support a local business and APCO is exactly that. Established in the late 1970's in Victoria, APCO is an Australian owned, independent petrol and convenience retailer with strong core family values and exceptional customer service at the heart of what we do. With 25 stores across Victoria and NSW, APCO is leading the way in...


  • Geelong, Victoria, Australia APCO Service Stations Full time $45,000 - $60,000 per year

    Everyone loves to support a local business and APCO is exactly that. Established in the late 1970's in Victoria, APCO is an Australian owned, independent petrol and convenience retailer with strong core family values and exceptional customer service at the heart of what we do. with 25 sites across Victoria and NSW, APCO is leading the way in convenience...


  • Geelong, Victoria, Australia City of Greater Geelong Full time $167,000 per year

    About the roleIn this role, you will lead a Customer Service team at a time of exciting transformation for the City. As Manager Customer Service, you will be responsible for delivering high-quality, customer-focused services that create value for the organisation and meaningful experiences for our community. You will provide strategic and operational...


  • Geelong, Victoria, Australia Ritchie Bros. Full time

    Overview Join to apply for the Customer Service Manager role at Ritchie Bros. Geelong, Victoria, Australia ResponsibilitiesTo maximize the sales and profitability by monitoring costs and shrink associated with auction administration and sale day staffing levels To create an environment which reflects the company philosophy of exceptional customer...


  • Geelong, Victoria, Australia Ritchie Bros. Full time

    OverviewJoin to apply for the Customer Service Manager role at Ritchie Bros.Geelong, Victoria, AustraliaResponsibilitiesTo maximize the sales and profitability by monitoring costs and shrink associated with auction administration and sale day staffing levelsTo create an environment which reflects the company philosophy of exceptional customer service by...


  • Geelong, Victoria, Australia Ausreo Full time

    Job DescriptionWe have an exciting opportunity for a Customer Services Officer to join our team in Geelong, reporting to the Trade Service Centre Manager.As a key member of the team, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company and enjoying being part of the...


  • Geelong, Victoria, Australia Ausreo Full time

    Job DescriptionWe have an exciting opportunity for a Customer Services Officer to join our team in Geelong, reporting to the Trade Service Centre Manager.As a key member of the team, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company and enjoying being part of the...


  • Geelong, Victoria, Australia Ausreo Full time $60,000 - $90,000 per year

    Introduction:Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for:Our agility to provide superior service and support...


  • Geelong, Victoria, Australia Jaybro Full time $60,000 - $90,000 per year

    As a leader in the civil construction sector for over 29 years, Jaybro is a full-service supplier to infrastructure, construction and maintenance contractors with offices, warehouses and manufacturing facilities across Australia & New Zealand. Jaybro strives to provide its customers with industry-leading service, fast delivery, expert advice and quality...


  • Geelong, Victoria, Australia NES Global Talent Full time

    Apply Customer Service Officer - Building ProductsIntroducing Harvest Talent Recruitment & People SolutionsReference: JO-2509-1442OverviewAs Customer Service Officer, you'll be the first point of contact for clients, helping with quotes, orders, delivery times, product issues or claims, and coordinating across calls, emails and online channels. You'll...