NDIS Scheduling Manager

14 hours ago

Mitchell, Australian Capital Territory, Australia Axis Supports Full time $60,000 - $80,000 per year

About Axis Supports

Our mission is simple: put Participants and Support Workers at the centre of everything we do. We care deeply about people, embrace challenges, and continually rethink how things can be done better. At Axis Supports, we support our team, look out for one another, and are constantly working to deliver smarter, stronger, and more meaningful outcomes for the people we serve

We provide disability supports across ACT and NSW, including 1:1 & 2:1 Supported Independent Living, Community Access, Respite & Shared Support.

Why work with Axis Supports?

We know rostering in many organisations can feel chaotic, with constant pressure, unrealistic expectations, and spending every hour putting out fires.

That's not how we work.

At Axis Supports, you can expect:

  • Financial incentives for tenure and staff referrals
  • Genuine training and development, with real investment in your growth
  • A supportive team that won't leave you stranded at 4:59 pm when a shift suddenly opens

About the Role

As a Scheduling Coordinator, you play a massive part in the experience of our Participants and Support Workers. You make sure the right person is in the right place at the right time. This role is full-time, Monday to Friday, based at our Mitchell office.

Key Responsibilities:

  • Roster and schedule staff to ensure all shifts are allocated to the required standard and service levels are maintained.
  • Participate in the rotating on-call roster (in addition to regular pay) to manage emergency shift cancellations and organise replacement staff when needed.
  • Follow and implement NDIS and Support Plans to ensure all client requirements are met.
  • Build and maintain strong client relationships, fostering a customer-focused culture.
  • Work collaboratively with clients, families/carers, and Case Managers to support clients in achieving their goals.
  • Coordinate maintenance, clinical products, and services for clients as requested.
  • Assist with client plan budget reviews and provide input where required.
  • Support administrative operations, including liaising with the NDIS, clients, and staff.
  • Manage phone and email enquiries promptly and professionally.
  • Support, train, and guide staff to promote continuous professional development and skill growth.

Who We're Looking For:

If you read these and think "Yep, that's me," you'll fit right in:

  • You're caring and compassionate.
  • You build positive relationships quickly.
  • You stay calm under pressure.
  • You can make good decisions fast when things get messy.
  • You like improving processes instead of putting up with broken ones.
  • You care about helping others succeed.

Essential Requirements:

  • Minimum 2+ years of experience in rostering 24/7 support in a fast-paced environment is required.
  • Ability to work closely with a team and build strong relationships with stakeholders.
  • Great communication and time management skills.
  • Solid problem-solving skills.
  • Confident computer skills, including MS Office.
  • Current driver's licence.
  • First Aid and CPR (ideally) certificate or willingness to get one.
  • WWVP and WWC

Ready to bring your passion and skills to a team that truly cares? Apply now

  • Project Manager

    6 days ago

    Mitchell, Australian Capital Territory, Australia Icon Water Ltd Full time $120,000 - $180,000 per year

    About Icon WaterIcon Water is an iconic Canberra business with a history of providing essential services to Canberra for over 100 years.We are the ACT's supplier of essential water and wastewater services and have proudly served our community for over 100 years – sourcing, treating and supplying water, and managing Canberra's wastewater network. Our...

  • Disability Support Worker

    7 days ago

    Mitchell, Australia Axis Supports Full time

    **Join an inclusive, diverse, and supportive workplace culture. A workplace that is about progressing your career.** Axis Supports is a well-known healthcare brand with a clear goal: _to help and empower people with disabilities._ Join a team with a solid commitment to a positive work culture and deliver goals that make a real difference in people's lives....

  • Administrative Assistant

    1 week ago

    Mitchell, Australia Axis Supports Full time

    At Axis Supports, we pride ourselves on fostering a **supportive, fun, and inclusive work environment**. Our close-knit team values collaboration, growth, and positivity. Plus, regular team events and learning opportunities ensure you’ll always grow in your role. **Position Overview** As an Administrative Assistant, you will play a vital role in ensuring...

  • Disability Support Worker/ Employment Support Coach

    18 hours ago

    Mitchell, Australia SAMY CARE SERVICES ACT PTY LTD Full time

    **Job description** **DISABILITY SUPPORT WORKER/ EMPLOYMENT SUPPORT COACH** SAMY CARE SERVICES ACT PTY LTD **About Us** This is an exciting opportunity to join our passionate team and continue this mission. We support people in their own homes, group activities, employment support and into the community, providing them with the opportunity to live their...

  • Regional Manager

    1 week ago

    Mitchell, Australia ORS Full time

    **Why Canberra? Why ORS?** **The Canberra Advantage**: - ** 15-minute city living**: Drive home in under 15 minutes from our conveniently located sites at Mitchell or Fyshwick - ** Nature at your doorstep**: Mount Ainslie, Mt Taylor, Black Mountain, and countless walking trails for your lunch break or after-work adventures - ** Hidden culinary gems**: Our...

  • Inclusive Employment Manager

    1 week ago

    Mitchell, Australia ORS Full time

    **High Performers Wanted - Build a Service from the Ground Up** **Inclusive Employment Services Manager - Mental Health Specialist** **Shape the future of Inclusive Employment in Australia** ORS is proud to launch our brand-new **Inclusive Employment Australia Mental Health Specialist division**. We are seeking experienced and high-performing **Inclusive...

  • Administration Officer

    7 days ago

    Mitchell Park, Australia My Therapy House® Full time

    **Who are we?** My Therapy House® is a small family practice located in the South of Adelaide. We are a passionate niche team looking for a 0.5 FTE (initially with a possibility of extension) Administration Officer in a multidisciplinary allied health practice working with children and parents. We are looking for someone who can work from home remotely as...

  • Administration Assistant

    19 hours ago

    Mitchell, Australia ORS Full time

    Excellent career progression and professional development opportunities! - Full time position working Monday - Friday, 9am - 5pm, no weekends! - Work with a team across Australia in one of the largest NDIS service providers! **About the role**: We are seeking an enthusiastic and motivated administration officer to join our Mitchell team. Working with a...

  • Customer Service Manager

    2 weeks ago

    Mitchell, Australia Ozi Solar Zone Full time

    Ozi Solar Zone has emerged as a prominent name in solar technology, building a solid reputation for unmatched quality and reliability with extensive experience in the renewable energy field. Ozi Solar Zone offers a comprehensive renewable energy package, including solar power, battery storage, EV Charging and air conditioning systems. We are currently...

  • Customer Service Specialist

    19 hours ago

    Mitchell, Australia ORS Full time

    Excellent Career Progression and Professional Development Opportunities! - Full time position working Monday - Friday 9am - 5pm! Located in Mitchell - Come join our team and experience a fun and inclusive culture! **About the role**: We are seeking an enthusiastic and motivated Administration officer to join our Mitchell office. Working with a national...

  • Head of Operations and Project Management Envirotech

    1 week ago

    Mitchell, Australia Samsara Eco Full time

    **Want to help us in our mission to end the plastic pollution crisis?** **Then come join Samsara in tackling one of the planet's biggest problems with big impact!** Samsara represents the coming together of co-founders, the Australian National University (ANU), one of Australia's largest retailers and Main Sequence Ventures, to address a big planetary...