Client Service Officer

2 days ago


Spring Hill, Queensland, Australia Iris Full time $60,000 - $75,000 per year

This is where your natural strengths for numeracy and organisation become the foundation of a finance administration career.

Some people make work feel smoother for everyone around them. Processes are followed accurately, clients feel comfortable, and the pressure on the team lifts. If this is your style, you will be valued here.

The Role

You'll manage the front of house experience, welcoming clients, making coffee, handling calls, actioning emails, scheduling meetings, setting up the boardroom and keeping diaries on track.

Behind the scenes, you'll prepare and maintain client financial records, produce reports, and collate data into PowerPoint presentations. You'll work closely with advisers, paraplanners, and fellow CSOs to keep each process on track.

This is detailed, important work that rewards accuracy and follow through. You'll report to one of the firm's directors and be supported by an experienced team who will appreciate your reliability and precision.

You'll gain exposure to many facets of wealth management while building depth in a stable administration career.

This is a full time, onsite position in Spring Hill, close to public transport and walking distance to the CBD. Monday to Friday, 8.30 am pm.

Salary guide: $60,000 - $75,000 + super, negotiable based on experience. Applicants with experience in a financial planning firm may be considered above this range.

About You

You enjoy working with numbers and professional people, in a welcoming and encouraging environment.

You'll suit this role if you:

  • Are process driven, methodical, numerate, and tech-astute with a flair for PowerPoint.
  • Present yourself in a professional yet approachable way.
  • Enjoy client contact and can strike up an easy conversation with a wide variety of people.
  • Stay composed under pressure and help others stay organised.
  • Have experience using Xplan or a similar CRM software program, but this is not essential.
  • Are a permanent resident of Australian, living in Brisbane.
  • Have either:
  • early-career ambition for finance administration (an intelligent school leaver not heading to uni), or
  • solid administration / client service experience in financial planning, accounting, or legal.

FB Wealth Management

Established in 1992, FB Wealth Management is a referral only financial advice firm based in Spring Hill. We've built our reputation on personalised client relationships and technical expertise. Our team combines professional qualifications with deep yet practical experience to deliver thoughtful, high quality financial advice.

The team is focused yet friendly and the culture is highly personable. When the work is done, we like to have a good laugh and some banter, because in between the serious work, we are a lively bunch. We also revel in our social club activities that each team member takes turns to organise each month.

Applications

Please apply via the link provided. We're partnering with Susan Leon from Iris Consulting, who will be your first point of contact and guide you through the early stages of the application process, then shortlisted candidates will meet with our leadership team. All candidates will be respectfully managed by Susan, and everyone will receive a response



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