Client Services Concierge

2 days ago

Spring Hill, Queensland, Australia Integrated Solutions Group Queensland Full time $45,000 - $60,000 per year

About Us

We're a team of professionals who take pride in delivering quality work and achieving great results. While we hold ourselves to high standards, our workplace is relaxed, respectful, and supportive. We enjoy a good sense of humour, value teamwork, and believe people do their best work when they feel trusted, comfortable, and free to be themselves.

We're looking for someone confident, organised, and capable of keeping things running smoothly. If you're proactive, reliable, and bring a bit of life experience to the role, you'll fit right in with our team.


About the Role

This role is temporary 12 months.

This role is all about providing support and keeping things running smoothly behind the scenes. You'll be the first point of contact for clients and visitors via phone, email or face to face, making sure they feel welcomed and looked after, while also assisting our team with day-to-day coordination and communication.

We're looking for someone organised, approachable, and proactive, who enjoys working with people and supporting a team. If you have strong communication skills, like to stay on top of the details, and enjoy collaborating to get things done, you'll be a great fit for this role. .


Key Responsibilities

  • Greet and assist customers in person and over the phone with professionalism and care.

  • Manage customer service, including incoming calls, emails, and visitor inquiries.

  • Provide support to the sales and service teams with customer communications.

  • Coordinate appointment scheduling and customer service follow-ups.

  • Maintain accurate records and ensure smooth day-to-day office operations.

  • Maintain office supplies, equipment, and assist with supplier coordination.

  • Assist with invoice and accounts administration.

  • Assist with internal events, team logistics, and day-to-day office tasks

  • Assist with administrative tasks as required.


What We're Looking For

  • Strong communication and interpersonal skills.

  • A friendly, approachable, and professional manner.

  • Ability to manage multiple tasks and stay organised.

  • Customer service or reception experience preferred.

  • Proficiency with the Microsoft Office suite.

  • Ticketing system experience preferred

  • A positive, team-oriented attitude.

  • Professional and well presented

  • 1-2 years of customer service or reception experience in a professional environment

  • Availability to work standard business hours (Monday to Friday, 8am-4.30pm)


Why Join Us?

We recognise that strong work is built in strong environments. We prioritise open communication, collaboration, and shared achievement. From your first day, you will be supported and encouraged to contribute authentically. We take our values seriously; respect, responsibility, trust and a client-first mindset are at the heart of everything we do.

  • Convenient CBD location- an 8-minute walk from Central Station

  • A close, friendly team with regular functions and team lunches

  • Your birthday off

  • Supportive and respectful work culture that values your contribution

  • A role with purpose, variety, and autonomy

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