Service Delivery Coordinator

1 day ago

Spring Hill, Queensland, Australia Programmed Full time $60,000 - $90,000 per year

About The Opportunity

An exciting new opportunity exists to become a part of Programmed's Facility Management business unit. Reporting to the Service Delivery Team Leader, your primary responsibilities will include overseeing the day-to-day administrative tasks and coordinating various services related to the contract. This encompasses managing work orders, generating reports, handling invoicing, and facilitating communication with stakeholders. Additionally, you will play a crucial role in administering the computerized work management system, ensuring efficient receipt, allocation, and reporting of maintenance service requests, including proactive maintenance efforts.

Nature of the position: Fixed Term Contract till June 30, 2026

Location: Spring Hill

Reporting Line: Service Delivery Team Leader

Why You'll Love Working With Us

Some of the key benefits for the position and employment at Programmed, include:

  • Attractive pay: Competitive pay range
  • Prime location: Based in our Spring Hill office with easy access to public transport
  • Exclusive employee perks: Access discounts and benefits with over 600 retailers, including Coles, Woolworths, BWS, Dan Murphy's, The Good Guys, JB Hi-Fi, BCF, SuperCheap Auto, and many more
  • Investment in you: We're passionate about personal and professional growth, offering access to certificates, webinars, mentorship, and practical training to help you thrive in your career
  • Your well-being, our priority: Work from home flexibility, strong safety culture, generous paid parental leave and access to our Employee Assistance Program, including tailored well-being initiatives designed to support your personal and family needs

Key Responsibilities:

  • Receive, prioritize, and assign customer service requests
  • Maintain data in work order system and complete follow ups to manage work completion to SLA
  • Complete documentation and processes to a high degree of quality
  • Monitor progress and timelines of service requests
  • Manage contractor listings and external audit schedules
  • Ensure timely completion of safety reporting and communication

About You

  • Experience in administration / help desk related activities. ­
  • High level of customer service skills. ­
  • Demonstrated computer literacy in both windows and business-based applications.
  • Excellent written and verbal communication skills
  • Strong organizational capabilities with attention to accuracy and detail
  • A strong customer focus and an ability to build strong customer relationships.

About Us

Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand. Our Facility Management business unit partners with our valued clients to deliver facility management and industrial maintenance services across multiple key and essential industries. We encourage career development, support flexibility and care about your personal wellbeing and safety. Join the Programmed team today.

Work With Us

Join us on our mission to build outstanding people, strong customers and great communities. Apply today.

Our Commitment

Programmed and PERSOL supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOL strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

To learn more about working with Programmed and PERSOL, we encourage you to visit our website.

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