Service Coordinator QLD

6 days ago

Beenleigh, Queensland, Australia Blue Wing Care Full time $60,000 - $90,000 per year

Lead and coach your team to deliver safe, consistent complex care for high-needs participants across multiple sites.

The brief 

At Blue Wing Care, you'll be accountable for the complex care needs of SIL participants; think PEG feeding, dysphagia/mealtime plans, pressure injury prevention, manual handling and behaviour support implementation. You'll turn great plans into great daily practice, train staff to competency, and keep every shift running to standard.

Why Blue Wing

  • Supportive leaders and a culture that backs you to lift standards.

  • Clear scope and the responsibility to build the right team for each participant.

  • Tools and systems that make coordination easier, not harder.

What you'll do

  • Own the complex care: Keep care/risk/mealtime plans current, practical and followed; troubleshoot issues fast.

  • Roster readiness: Work with rostering to ensure the right trained staff are on every shift for your clients.

  • Quality & compliance: Complete spot checks, follow up incidents, and embed learning so quality sticks.

  • Stay close to care: Spend time alongside clients and teams to validate plans and model best practice.

  • Collaborate well: Communicate clearly with clients, families, clinicians and your QLD Service Manager.

Expected mix: ~70% coordination/leadership, ~30% client-facing (varies with client needs).

You'll bring

  • Hands-on experience coordinating NDIS complex supports in SIL or similar.

  • Practical expertise with PEG feeding, dysphagia/mealtime plans, pressure injury prevention, dementia, behaviour support and manual handling—and the confidence to train and sign-off staff.

  • Strong documentation, organisation and follow-through.

  • Comfortable with sector-standard case/roster software and productivity suites (e.g., Microsoft 365).

  • NDIS Worker Screening Check and Driver Licence.

Nice to have

  • Nursing background (RN/EN) not required but valued.

  • Any coaching/training credentials for adult learners.

Requirements

  • NDIS Worker Screening (mandatory).

  • Valid Australian Driver's Licence.

  • Blue Card

  • Full Australian work rights (ongoing).

Location & travel

Field-based role. You'll spend most of your time in participants' homes across Logan and Brisbane, with occasional visits to our Beenleigh base for meetings, training and handovers. 


Interested? Hit apply and include a cover letter telling us why you are the best person for the role

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