Field Service Engineer

Company description:

At Cryomed Aesthetics, we're passionate about helping people feel confident in their own skin by delivering leading aesthetic technologies to clinics and professionals across Australia and New Zealand.

We are part of EBOS MedTech, which operates in nine countries through its portfolio of companies; Cryomed Aesthetics (aesthetic technologies), LifeHealthcare (ANZ medical device distribution), Australian Biotechnologies (allograft manufacturing), and Transmedic (medical distribution across SE Asia and Hong Kong).

Across all of these businesses, we are united by a shared value: Connect. It shapes how we build meaningful relationships, share knowledge, and work together to achieve greater outcomes for our customers, our teams, and the communities we serve.

Job description:

This role presents a fantastic opportunity to be part of a high-performing team and make a meaningful difference every day.

Our advanced portfolio consists of lasers, medical-aesthetic devices, and surgical robotics, bringing new and innovative aesthetic technologies to the clinical space.

We are looking for a motivated Field Service Engineer to provide first level on-site or remote technical support and to ensure the quality and timely service of equipment. In this role you will repair, and trouble shoot problems for our customers who are using our Aesthetic medical devices, predominantly laser machines. This role will be based in Alexandria with travel to our customer sites based in metro NSW and solving technical problems and issues over the phone. You will work with a small team of skilled technicians, in a varied role which will see your time shared across the field and warehouse.

This is a great opportunity to join our growing organisation to assist us in providing excellent customer service, working on state-of-the-art devices that showcase the latest technology. There's no better time to join than right now

We believe that you will be successful with your application if you can:

• Establish and maintain strong relationships with external and internal customers.
• Deliver exceptional customer service and support
• Provide specialised support from a remote location either by telephone or email or onsite support
• Develop and maintain expert knowledge and skill in supported products
• Negotiate timeframes for solution implementation with clients and communicate with clients on progress updates throughout problem resolution
• Manage customer expectations and follow up strategies to ensure customer satisfaction

Preferred Experience and Qualifications

• 2 + years proven experience in the installation and ongoing maintenance of electromechanically driven machinery
• Engineering Qualifications in Industrial Electronics, Laser Technology
• Experience working with precision optical & mechanical alignments and medical/laser device support will be highly regarded.
• Excellent communication & organisational skills

Cryomed is guided by a set of values; Collective Knowledge, Customer Centric, and Transparent Practices that define who we are and how we work. We encourage and support our employees to live these values every day, and we offer a range of benefits to help you thrive, including;

• Professional development opportunities
• Excellent company benefits
• A standout employee recognition program
• Long-term employment stability
• A fun and rewarding working life
• Competitive base salary
• Superannuation
• Car and fuel allowance

If this sounds like something you want to be part of, apply now and be part of EBOS MedTech and it's portfolio of companies that are changing lives together, starting with you.