Key Account Manager

Salary: $120, $129,999.00

Job Type: full-time

Location: NSW

Job Category: Security & Protective Services

Would you like to help us make our world a safer place?
Right now, somewhere in the world, someone's most important assets are being monitored and protected by our Securitas team. From managing access control at corporate sites to monitoring critical systems in data centres, our Security Officers play a vital role in creating safe, secure environments.

If you're passionate about safety, customer service, protecting people and property, working with systems, and being part of a professional, diverse team - we encourage you to apply

About The Business
Securitas is the leading global security company with operations in 58 countries in North America, Europe, Latin America, Middle East, Asia, The Pacific and Africa. With more than 2000 branch offices and over employees, we make a difference every day, all year round. Our values are the foundation of our operations, and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words:
Integrity
,
Vigilance
, and
Helpfulness.
Job Description
Key Account Manager - Requirements of this position:
Key Account Manager (KAM) Will Oversee And Take Ownership Of The Contracted Guard-force(s) Operating Within Designated Client Offices (Data Centres) Nationally As Listed Below

• Act as a single point of contact between the contracted guard-force, the supporting vendor branch office, the Country Corporate Security management team, and the Securitas Project Management Team, in areas of operational service management, communications, co-ordination, administration and escalations. This will require building and maintaining proactive, collaborative relationships with all key stakeholder groups (internal & external).
• Taking ownership of contracted guard-force tasks & responsibilities relevant to the agreed Scope of Works, ensuring full compliance with our client's security & safety policies, guidelines, requirements, quality standards and SLAs/ KPIs in particular.
• Partnering with the client's team & other key stakeholders to ensure, where necessary, that service delivery is adapted to meet new standards, changing requirements or situational demands
• Assist the mobilisation of any new services or locations in the region and ensure an efficient, issue-free commencement of service.
• Providing strong leadership, supervision, and direction to assigned guard-forces, ensuring the following:
• Recruitment, onboarding, development & retention of staff is appropriately managed and collating statistics related to recruitment efforts and retention. Ensuring all staff receive the appropriate levels of training, guidance & supervision needed to complete their individual roles with competency.
• Oversight of training programs (National, State-wide or site-level), identification of training gaps and resolution of same.
• Personal formulation and/or delivery of training packages addressing specific training needs.
• Ensuring that all staff have the necessary tools, equipment, and information to effectively perform their duties. And that all staff are aware of, and compliant with, the relevant Client & Securitas Security SOPs/ Safety policies and procedures.
• All site-level service delivery issues/ failures are identified, reported & resolved. All relevant security or safety-related incidents receive an immediate operational response and are reported / escalated as appropriate to their nature.
• The KAM will be embedded into our client's business, operating primarily for Clients operational needs.
• The KAM will be required to maintain an agreed travel schedule locally and nationally supporting key operational relationships and standards. Short-notice response travel and periods of extended stay in support of specific projects or business activities will / may also be required.

The KAM will be contracted and report directly to the General Manager and Client Project Management team.

What is on offer?

• Competitive salary
• Immediate start for successful applicant
• Bonus incentives available
• Travel Allowance
• Career development opportunities

Desired Skills And Experience
Mandatory Personal Attributes required:

• Excellent and proven ability in managing national contracts and leading large teams.
• Self-disciplined with the ability to prioritize against urgency and importance.
• Prepared to make tough decisions whilst taking accountability and considering risks to meet operational needs.
• Have a high level of verbal and written accuracy and effective communication with complex information and the ability to adapt communication style when interacting with different stakeholders.
• Business Acumen and Commercial Awareness.
• Strategic Thinking relevant to diligent planning and forecasting.
• Customer Management to always ensure client satisfaction.
• Ability to work across areas to maximize productivity and secure buy-in from internal and external stakeholders.

Education & Certifications

• Certificate II and III or higher in Security Operations
• CPR and First Aid Certificate with NSW Security License
• Diploma or degree Level education in Business Administration would be desired.

Diversity and Inclusion
At Securitas, we embrace diversity and are committed to providing equal employment opportunities for all. We actively encourage applications from candidates of all backgrounds.

Ready to Make a Difference?
If you meet the above criteria and are excited to join our team, we invite you to submit your application along with your updated resume. Click the apply button to become part of our mission and help make the world a safer place.

NSW