Key Account Manager

Key Responsibilities
JOB DESCRIPTION

• Develop and maintain strong inter-personal relationships with all relevant key stakeholders in the in the end user (specifically at both SME and executive level) and related broader industry contacts such as subcontractors and partners.
• Engage in social and customer networking events on a regular basis to build relationships with relevant stakeholders and broader industry.
• Actively work with customers to gain program forecasts and business information required to enable Operations to deliver programs within contractual obligations.
• Act as an escalation point for internal technical, service and operations teams to resolve with the customer any issues that may arise.
• Provide strong account leadership and customer advocacy within Vertiv to ensure the Vertiv teams are aligned to the sales strategy.
• Act as a team player and engage internal Vertiv technical resources to provide trusted advisory to the customer for their product and solutions requirements.
• Continuously look to expand Vertiv's footprint within the key account and open up related areas of business through new products and new customers.
• Actively stay up to date with broader knowledge of the competitive landscape and the regional Telco market.
• Look to encompass Vertiv's full products and services portfolio to become a turnkey partner within their key Telco account.
• Regularly review and report on sales performance, sales forecasts and market trends within key accounts.
• Maintain an accurate and active sales funnel within the relevant CRM tools provided on a weekly basis.
• Develop strategic account plans and short to long term sales & marketing strategies for key Telco accounts and vertical partners.
• Ensure that sales and marketing initiatives comply with relevant Acts, legal demands and ethical standards.

WHS, Environment & Quality

• Comply with all Work, Health & Safety, Environment and Quality obligations
• Actively promote safety in the workplace

Employees reporting to Incumbent: N/A
Main Contacts Within Company

• Sales Management
• Telecom Solutions Architects, Engineering & Product Management
• Service Sales
• Supply Chain
• Sales Support & Marketing

Main Contacts Outside The Company

• Key Telco Account
• Relevant 3 rd parties connected to Key Accounts
• Suppliers and Telco industry contacts

Specialist Knowledge

• 5+ years' experience in sales
• Senior relationships within Telco industry and main Telco customers
• Technical background &/or engineering degree
• Good knowledge of the relevant industry & associated technologies
• Comprehensive product & market knowledge
• Understanding of sales concepts & techniques
• Exceptional organisation, presentation, and interpersonal skills – both verbal and written

Practical Experience

• Sales experience working in large Telco accounts and senior management
• Consistently meeting or exceeding targets
• Working in a multi-product / turnkey solutions environment

Education/Qualification
Tertiary qualification in Engineering or related field

Personal Attributes

• Customer first mentality and approach
• Ambitious 'hunter' mindset
• Strong relationship building skills and ability to hold senior relationships
• Excellent interpersonal and communication (verbal and written) skills

About The Team
Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.