Customer Service Administrator
5 days ago
About the Role
We are seeking an experienced Customer Service Administrator to join a growing residential building team in Beresfield. This newly created role has come about due to continued growth in the housing market. You'll be the first point of contact for customers throughout their home-building journey, providing timely updates, accurate information, and a high level of support. Working closely with the Customer Service Manager and wider operations team, you will play a vital role in delivering an exceptional customer experience.
Key Responsibilities
- Build and maintain strong relationships with clients, developers, councils, and internal teams
- Manage new and existing client bases with professionalism and care
- Prepare and lodge applications to obtain approvals from relevant authorities
- Coordinate and prepare customer documentation in line with company procedures
- Provide clear and timely updates to customers via phone and email
- Accurately manage data entry and administration within the CRM system
- Support clients during key meetings throughout the construction process
- Assist with general office administration as required
Skills and Experience
- Previous experience in customer service within the residential building industry
- Strong understanding of pre-construction and construction processes
- Excellent communication and interpersonal skills with a client-first approach
- Computer literacy, with experience using CRM systems (knowledge of Framework highly regarded)
- Strong administration and organisational skills with attention to detail
- Positive attitude, reliability, and the ability to take ownership of tasks
Benefits
- Be part of a supportive, team-focused environment with strong company values
- Ongoing training and career development opportunities
- Convenient Hunter Region location with free on-site parking
- Opportunity to be part of an award-winning builder known for quality and customer service
About the Company
This award-winning residential builder is one of the largest in NSW, with a reputation for delivering affordable, high-quality new homes. With a strong culture built on teamwork, innovation, and customer focus, the business continues to grow and thrive in the housing market.
About us
Need Recruitment support? Contact us today
Frontline Construction, Trades and Services provides permanent recruitment services to all industries along with all positions across your business including executive appointments.
Frontline Recruitment Group was established in 1995 and is made up of Industry specific verticals with specialist consultants working to help match great candidates with great career opportunities.
Frontline Recruitment Group is a "People First" business. This year we have placed 1002 people and counting.
Changing lives is what we love to do
To apply online, please click on the apply button.
Alternatively, for a confidential discussion, please contact Brooke Maloney at Frontline Construction on
or via , otherwise please check out our website for other available positions.
-
Customer Service
7 days ago
Newcastle, Maitland & Hunter, Australia Banana Bathrooms Full time $45,000 - $60,000 per yearBanana Bathrooms is looking for an organised, proactive, and reliable Administration Superhero to join our team This role is perfect for someone who thrives in a fast-paced environment, enjoys variety in their day, and has a strong attention to detail.the Role:Banana Bathrooms is a fast-paced bathroom renovation business focusing on customer service and...
-
Customer Service Administrator
5 days ago
Newcastle, Maitland & Hunter, Australia Design & Build Full time $102,000 per yearThis project homes builder is well established and has developed a great industry reputation across their 30+ years of operation. Currently building around 300 new homes a year, the time is now to join this tight-knit group within this busy Newcastle based office. This role will play an integral part in the business, providing impeccable customer service...
-
Customer Service Advisor
7 days ago
Hunter Valley, Australia NSW Department of Customer Service Full time**Customer Service Advisor - Technical** **Long Service Corporation, NSW Fair Trading** **Grade**:Clerk Grade 7/8 **Location**:Gosford **Duration**: Ongoing **Salary**:$106,025 - $117,363 + Superannuation **Closing Date**:Wednesday 11th September 2024 [at 9:59am] - Be part of the launch of our new Community Services Long Service scheme - Be part of a...
-
Customer Service Officer
5 days ago
Newcastle, Maitland & Hunter, Australia DSI Underground Full time $60,000 - $90,000 per yearAbout the RoleBased at Heatherbrae and reporting to the National Sales Manager – Coal, the Customer Service Officer will work closely with Sales Managers and internal teams to ensure seamless service delivery. Your role will involve managing customer enquiries, processing orders, coordinating logistics, and supporting production to meet lead times and...
-
Customer Services Administrator
2 weeks ago
Maitland, Australia Heffron Pty Ltd Full timeHeffron won the SMSF administrator award in 2019, 2020 and 2021 but that hasn't stopped us from reaching for new heights. We are growing, maturing and building teams to provide the very best customer experience in industry. This is an exciting opportunity for someone looking to build a career within financial services, or more broadly professional services,...
-
hair & beauty wholesaler customer service
5 days ago
Newcastle, Maitland & Hunter, Australia Beautopia Hair and Beauty Pty Ltd Full time $40,000 - $60,000 per yearWe are seeking a customer service orientated assistant for our hair & beauty warehouses in Newcastle.A background in the hairdressing industry is essential.You would be joining a company, which has 31 stores nationwide and sells all the major brands in the hair and beauty industry. With approximately 6000 sku's our business has a diverse range of...
-
Regulatory Service Officer
2 weeks ago
Hunter Valley, Australia NSW Department of Customer Service Full time**Regulatory Service Officer - Construction Hunter Central Coast - SafeWork NSW** **Grade**:Clerk Grade 3/4 **Salary range**:$84,659 - $92,701 + superannuation and leave loading **Duration**:Ongoing **Location**:Gosford/Newcastle **Applications Close: Wednesday 29th October 2025 (9:59AM)** **About the team** SafeWork NSW Construction directorate has a...
-
Newcastle, Maitland & Hunter, Australia Hunter Health Insurance Full time $90,000 - $120,000 per yearHunter Health Insurance (HHI) is a regional not-for-profit health insurer established in We recognise that wellbeing is about more than health insurance – our Purpose is to partner with our communities to optimise health outcomes.The Senior Customer Service Officer plays pivotal part in achieving our Purpose through team leadership, the provision of...
-
Administration Assistant
7 days ago
Newcastle, Maitland & Hunter, Australia Electrodry Full time $60,000 - $80,000 per yearElectrodry is seeking an Administration superstarwith a can-do attitude and a desire to get involved in all areas of our business. This is the ideal role for a detail orientated person with great problem solving skills who enjoys engaging with customers.About Electrodry:At Electrodry, we are committed to enhancing our customers' homes with effective,...
-
Area Administrator
5 days ago
Newcastle, Maitland & Hunter, Australia NQCranes Full time $60,000 - $80,000 per yearWe're looking for an experienced and organised Administrator to join our Newcastle team. In this role, you'll play a key part in supporting our technicians, liaising with clients, and keeping day-to-day operations running smoothly. If you enjoy coordinating tasks, working with people, and keeping things running seamlessly, this is the role for you.About the...
