Customer Service Administrator
6 days ago
About the Role
We are seeking an experienced Customer Service Administrator to join a growing residential building team in Beresfield. This newly created role has come about due to continued growth in the housing market. You'll be the first point of contact for customers throughout their home-building journey, providing timely updates, accurate information, and a high level of support. Working closely with the Customer Service Manager and wider operations team, you will play a vital role in delivering an exceptional customer experience.
Key Responsibilities
- Build and maintain strong relationships with clients, developers, councils, and internal teams
- Manage new and existing client bases with professionalism and care
- Prepare and lodge applications to obtain approvals from relevant authorities
- Coordinate and prepare customer documentation in line with company procedures
- Provide clear and timely updates to customers via phone and email
- Accurately manage data entry and administration within the CRM system
- Support clients during key meetings throughout the construction process
- Assist with general office administration as required
Skills and Experience
- Previous experience in customer service within the residential building industry
- Strong understanding of pre-construction and construction processes
- Excellent communication and interpersonal skills with a client-first approach
- Computer literacy, with experience using CRM systems (knowledge of Framework highly regarded)
- Strong administration and organisational skills with attention to detail
- Positive attitude, reliability, and the ability to take ownership of tasks
Benefits
- Be part of a supportive, team-focused environment with strong company values
- Ongoing training and career development opportunities
- Convenient Hunter Region location with free on-site parking
- Opportunity to be part of an award-winning builder known for quality and customer service
About the Company
This award-winning residential builder is one of the largest in NSW, with a reputation for delivering affordable, high-quality new homes. With a strong culture built on teamwork, innovation, and customer focus, the business continues to grow and thrive in the housing market.
About us
Need Recruitment support? Contact us today
Frontline Construction, Trades and Services provides permanent recruitment services to all industries along with all positions across your business including executive appointments.
Frontline Recruitment Group was established in 1995 and is made up of Industry specific verticals with specialist consultants working to help match great candidates with great career opportunities.
Frontline Recruitment Group is a "People First" business. This year we have placed 1002 people and counting.
Changing lives is what we love to do
To apply online, please click on the apply button.
Alternatively, for a confidential discussion, please contact Brooke Maloney at Frontline Construction on
or via , otherwise please check out our website for other available positions.
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