Senior Customer Service Officer – Private Health Insurance

2 weeks ago

Newcastle Maitland Hunter, Australia Hunter Health Insurance Full time $90,000 - $120,000 per year

Hunter Health Insurance (HHI) is a regional not-for-profit health insurer established in We recognise that wellbeing is about more than health insurance – our Purpose is to partner with our communities to optimise health outcomes.

The Senior Customer Service Officer plays pivotal part in achieving our Purpose through team leadership, the provision of friendly, knowledgably service to members, efficient policy management and timely and accurate administration.

We are looking for an energetic, hands-on individual to join the team and promote the HHI difference.  In this role, you will:

  • Work with new and existing members (policyholders) to identify and deliver products and other services that meet the member's needs.
  • Actively support and lead team members in the delivery of efficient, friendly and well-informed customer service.
  • Undertake team leadership activities, including managing rostering and task allocation.
  • Complete timely and accurate administration activities, including financial reconciliations and policy maintenance.
  • Support the Operations Manager to implement system and procedure changes.

If you are a self-starter, results driven, have a proven ability to positively influence others with a passion for delivering exceptional customer outcomes, and are looking to play a key role as part of a small, dedicated team - contact us today.  We can't wait to hear from you

Applications should be submitted to including a cover letter and current resume.

Head to our website to learn more.

Applications close Monday 15 September 2025.

We sincerely thank all applicants for their interest. Please note that only those shortlisted for an interview will be contacted. We are an equal opportunity employer and value diversity in our workplace. We encourage applications from all qualified individuals.

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