Customer Service Administrator

5 days ago

Newcastle Maitland Hunter, Australia Design & Build Full time $102,000 per year

This project homes builder is well established and has developed a great industry reputation across their 30+ years of operation. Currently building around 300 new homes a year, the time is now to join this tight-knit group within this busy Newcastle based office. 

This role will play an integral part in the business, providing impeccable customer service to all new and existing clients.

You will act as first point of contact for potential clients, and provide advice across their building queries, directing them through to the relevant sales people - essentially playing a huge part in influencing them to build their dream home

You will also manage your own portfolio of clients to hold their hand through the building process of their new dream home, seeing you working across; 

  • Managing customer relations and communications in relation to progress and delivery of the home building agreement
  • Managing both internal and external stakeholder inquiries
  • Completion of pre-planning inspection forms
  • Completing building permits and submission
  • Communication with developers and local councils
  • Negotiate and manage any approval application questions
  • Maintain the database and record all progress on applications
  • Plan and partake in consultative meetings, walking through final construction contracts and plans

About You

  • 2+ years MINIMUM experience within the residential construction sector in a similar role is preferred
  • Strong understanding of permits and approvals.
  • The ability to multi-task and prioritise a changing workload
  • Strong IT skills including MS Office suite and the ability to grasp new systems with ease
  • Strong English skills both written & verbal

Remuneration & Benefits

  • The successful candidate will receive a remuneration package up to $85k+ superannuation.
  • Beautiful offices and collaborative team environment.
  • Career progression and training support
  • Onsite parking is available

For any questions relating to this role or other opportunities with D&B and our clients please contact Rebecca Rollison on , or click apply. Your application will be treated as strictly confidential.

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