Duty Manager

Duty Manager (pre-opening) - Crowne Plaza Carlton

Hotel Brand: Crowne Plaza Hotels & Resorts

Location: Australia, Victoria, Carlton

Hotel: Melbourne Carlton (MELCN), 701 Swanston Street, 3053

Job number: 151160

Crowne Plaza Melbourne Carlton (pre-opening) set to open in December 2025 to be a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne's Innovation District. The hotel's ideal location overlooking the beautiful Lincoln Square lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful gathering, or a blend of all.

Set to be a highly sought-after destination for business and leisure travellers alike, the hotel is also home to a stunning new restaurant aiming to be Carltons culinary destination for those seeking a unique and exceptional dining experience.

Crowne Plaza Melbourne Carlton is the perfect hub for corporate and social events. Our flexible conference spaces and function rooms are fully equipped with state-of-the art audio-visual technology, while our private dining room offers an exclusive and intimate experience.

Are you ready to take your career to the next level with an iconic brand? We are looking for Duty Managers who can help us set out on the right foot from Day 1, by setting standards, creating SOPs, inspiring and leading a team of professionals committed to delivering a unique and exceptional hospitality experience in Melbourne's newest accommodation, dining and events destination.

A little taste of your day-to-day:

Every day is different, but you'll mostly be…

• Assisting the Front Office Manager in ensuring departmental readiness for opening
• Leading, coaching, and developing a team of committed hospitality professionals
• Delivering exceptional guest and corporate experiences by setting high standards and finding new ways to exceed them
• Helping ensure the front office team delivers a great service, professional attention and personal recognition
• Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being the first point of contact for any critical emergency situations

What we need from you:

• 2 years' front desk/guest service leader experience
• Basic mathematics skills
• Fluent in English, both spoken and written. Additional languages are well regarded
• Excellent communication, problem solving, reasoning and motivational skills
• The ability to stand for long periods at the front desk areas with occasional lifting of heavy items
• Working knowledge of hotel property management systems like Opera are beneficial
• Willingness to work evenings, weekends and Public Holidays
• Full unrestricted Australian working rights

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive accommodation discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive tams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provide equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

At IHG, as one of the world's leading hotel groups we've made a promise that we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.