Food & Beverage Duty Manager (pre-opening) - Crowne Plaza Carlton

Food & Beverage Duty Manager (pre-opening) - Crowne Plaza Carlton

Hotel Brand: Crowne Plaza Hotels & Resorts

Location: Australia, Victoria, Carlton

Hotel: Melbourne Carlton (MELCN), 701 Swanston Street, 3053

Job number: 151164

Crowne Plaza Carlton is set to open in December 2025 and is destined to be a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne's Innovation District. The hotel's ideal location overlooking the beautiful Lincoln Square lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful gathering, or a blend of all.

Set to be a highly sought-after destination for business and leisure travellers alike, the hotel is also home to a stunning new restaurant aiming to be Carltons culinary destination for those seeking a unique and exceptional dining experience.

Crowne Plaza Melbourne Carlton is the perfect hub for corporate and social events. Our flexible conference spaces and function rooms are fully equipped with state-of-the art audio-visual technology, while our private dining room offers an exclusive and intimate experience.

What's on the menu for your next career move? We are looking for two Food & Beverage Duty Managers who can support in our Hotel pre-opening by setting departmental standards, developing training programs, leading and inspiring a team of professionals committed to delivering a unique and exceptional dining experience in Melbourne's newest hospitality and dining destination.

A little taste of your day-to-day:

Every day is different, but you'll mostly be…

• Supporting the Food & Beverage Manager in ensuring departmental readiness for opening by developing SOP's, training programs, order lists, beverage menu design and engineering and much more
• Lead and coordinate the F&B team to deliver premium service for our guests
• Prepare food and beverages for guests and present food according to established health and presentation standards
• Always follow hotel safety protocols and procedures
• Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
• Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
• Ensure money handling procedures are followed, with banking completed according to procedure on each shift
• Assist with induction of new employees and preform on the job training in accordance to department standards and procedures
• Coach staff on each shift, providing constructive feedback to enhance performance
• Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift

What we need from you:

• Commitment and passion to deliver excellent service
• Energy –you'll be on your feet most of the day leading from the front
• Leadership - previous leadership / management experience in a hospitality setting
• Articulate –a great communicator, good English language and writing skills, warm, welcoming and easy to talk to
• Flexible –night, weekend and Public Holiday shifts are all part of the job
• Experienced –you will ideally have formal training across all aspects of food and beverage execution
• Unrestricted Australian working rights

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive accommodation discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provide equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

At IHG, as one of the world's leading hotel groups we've made a promise that we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.