Night Manager

1 day ago

Carlton, Victoria, Australia Crowne Plaza Hotel Full time $80,000 - $120,000 per year

Crowne Plaza Melbourne Carlton is set to open in December 2025 to be a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne's Innovation District. The hotel's ideal location overlooking the beautiful Lincoln Square lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful gathering, or a blend of all.

Set to be a highly sought-after destination for business and leisure travellers alike, the hotel is also home to a stunning new restaurant aiming to be Carltons culinary destination for those seeking a unique and exceptional dining experience.

Crowne Plaza Melbourne Carlton is the perfect hub for corporate and social events. Our flexible conference spaces and function rooms are fully equipped with state-of-the art audio-visual technology, while our private dining room offers an exclusive and intimate experience.

As a Night Manager, you will report to Front Office Manager and play a crucial role in the pre-opening journey of the hotel, setting up operational foundation, ways of working and culture of the department.

Once the hotel is opened, you will be managing operations during night-time hours (11pm-7am), responsible for supervising the overnight staff, providing exceptional guest service, and ensuring the safety and security of the property. The Hotel Night Manager serves as the point of contact for guests and employees during non-business hours, handling various tasks and issues that may arise during the night shift.

A little taste of your day-to-day:

Upon commencement, you will be part of the pre-opening team of the hotel, supporting Front Office Manager in setting up the department for operations excellence by assisting with recruitment, establishing SOPs, delivering trainings and promoting collaborative workplace culture. You will also be assisting with getting the hotel ready to welcome guests, from guest rooms, public areas, to technology and more.

Once the hotel is opened and operating, your areas of responsibility include, but not limited to,

  • Guest Services: Manage and deliver exceptional services during overnight hours, handling late arrivals, early departures, guest requests and issues, and in-room dining
  • Team Management: Lead and support overnight team, including front desk agents and potential security personnel, ensuring effective performance and adherence to standards
  • Financial & Audit Responsibilities: In conjunction with Night Auditor, perform and ensure the accuracy of Night Audit function, reconcile accounts and transactions, and IHG One Rewards audit
  • Reporting & Communication: Prepare and distribute key daily reports – including but not limited to, financial and operational reports, house status, guest arrivals, guest feedback, duty manager log, and daily briefings
  • Security & Safety: Monitor security systems, conduct regular patrols, respond to incidents, and ensure a secure environment for all guests and staff
  • Emergency Management: Act as Chief Warden during emergencies, following crisis management procedures to ensure guest and team safety

What we need from you:

  • Minimum of 2 years of previous experience in similar role and capacity, or closely related position in hotel operations. Previous in hotel opening or conversion is highly regarded
  • Computer savvy and versed in adapting to work with various auditing and reporting system
  • Fluent in English, both spoken and written. Additional languages are well regarded
  • Excellent communication, problem solving, and interpersonal skills
  • A passionate team player, ability to work in a fast-paced environment and prioritise workloads
  • Physically and mentally suitable for working overnight hours, and occasional lifting of heavy items
  • Availability over weekends and public holidays
  • Experience working with Hotel PMS, such as, but not limited to, Opera PMS, Opera Cloud, RMS, HotelKey, etc.
  • Legal right to work in Australia without restrictions

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive accommodation discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive tams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provide equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

At IHG, as one of the world's leading hotel groups we've made a promise that we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • Customer Service Manager

    2 weeks ago

    Carlton, Victoria, Australia UniLodge Full time $90,000 - $120,000 per year

    Join our property at College Square on SwanstonDrive an outstanding resident experience and contribute to our great culturePermanent Full Time - 38 hours across a Monday to Friday rosterAt UniLodge you will have the opportunity to build a rewarding career, by growing your skills and capability with Australia and New Zealand's leading provider in student...

  • Customer Service – Inbound Call Centre

    2 weeks ago

    Carlton, Victoria, Australia Private Advertiser Full time $60,000 - $80,000 per year

    Full-time role in a fast-paced dispatch teamWork with a leading Australian construction supplierNo night shifts + full training providedWe are seeking experienced customer service professionals with a background in construction, logistics, or manufacturing to come on board.If you're confident on the phones, love fast-paced environments, and know your way...

  • Food & Beverage Duty Manager (pre-opening) - Crowne Plaza Carlton

    1 day ago

    Carlton, Victoria, Australia IHG Hotels & Resorts Full time $60,000 - $90,000 per year

    Food & Beverage Duty Manager (pre-opening) - Crowne Plaza CarltonHotel Brand: Crowne Plaza Hotels & ResortsLocation: Australia, Victoria, CarltonHotel: Melbourne Carlton (MELCN), 701 Swanston Street, 3053Job number: 151164Crowne Plaza Carlton is set to open in December 2025 and is destined to be a vibrant cosmopolitan hotel with everything you need to create...

  • Food & Beverage Duty Manager (pre-opening) - Crowne Plaza Carlton

    1 day ago

    Carlton, Victoria, Australia Crowne Plaza Hotel Full time $60,000 - $80,000 per year

    Crowne Plaza Carlton is set to open in December 2025 and is destined to be a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne's Innovation District. The hotel's ideal location overlooking the beautiful Lincoln Square lets you experience...

  • Carlton Assistant Venue Leader

    1 day ago

    Carlton, Victoria, Australia Yo-Chi Full time $90,000 - $120,000 per year

    Lead with impact at our vibrant, high-energy Carlton venueCompetitive salaries, great culture and Free Yo-Chi every shiftGrow your career with one of Australia's fastest-growing brandsTake the next step in your career with Yo-Chi Where energy, growth and opportunity meet Do you have the CHI? We're on the lookout for a Full Time Assistant Venue Leader to...

  • Disability Support Worker

    2 weeks ago

    Carlton, Victoria, Australia Drake International Full time $60,000 - $90,000 per year

    Drake Medox continues to be one of Australia's most recognised and esteemed providers of complex homecare services. Our team of registered nurses and support workers provides quality homecare support to families and individuals who require all levels of support at home or in the community. Our philosophy is simple; the right support makes all the difference...

  • Junior Casual Team Members

    1 week ago

    Carlton, Victoria, Australia Zambrero Full time $45,000 - $55,000 per year

    We are on the hunt for great people like you to join our Zam fam at Zambrero Elizabeth St, Melbourne CBD About UsWe are Zambrero. Australia's largest Mexican franchise offering healthy, fresh food while fighting world hunger. We are a quick-service restaurant that offers tasty burritos, bowls, nachos, and tacos filled with home-made guac and other...

  • Night Auditors

    3 days ago

    Carlton, Australia Arrow on Swanston Spencer Full time

    We manage two hotels in Melbourne CBD. We are seeking for experienced and passionate Night Auditors to join our team. **Responsibilities**: Respond to guest complaints, requests and emergencies; Verify that all EOD work has been performed by others; Greet guests upon arrival, check them in and provide them with any information they need to enjoy their...

  • Night Auditor

    3 days ago

    Carlton, Australia Arrow on Swanston Full time

    We manage two hotels in Melbourne CBD. We are seeking for experienced and passionate Night Auditors to join our team. **Job Types**: Full-time, Part-time Part-time hours: 20-38 per week **Salary**: From $26.00 per hour **Benefits**: - Employee mentoring program Schedule: - 8 hour shift - Evening shift Supplemental pay types: - Penalty rates Ability...

  • Night Auditor/receptionist

    7 days ago

    Carlton, Australia Arrow on Swanston Spencer Full time

    Arrow on Swanston Hotel seeks a highly organized and detail-oriented Night Auditor to join our dynamic front office team. The Night Auditor will be responsible for supporting the successful operation of the hotel during the overnight shift, ensuring a seamless guest experience, and maintaining accurate financial records. **Key Responsibilities**: - **Front...

  • Night Manager

    2 weeks ago

    Carlton, Australia Crowne Plaza Hotels & Resorts Full time

    **Night Manager - Crowne Plaza Melbourne Carlton** Crowne Plaza Melbourne Carlton is a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world class Universities in the heart of Melbourne ’s Innovation District. The hotel’s ideal location overlooking the beautiful Lincoln Square lets...

  • Personal Care Assistants

    7 days ago

    Carlton, Australia Australian Unity Full time

    **Permanent and Casual Positions available**: - **Night shifts available commencing 9:45pm**: - **Prestigious site and well-loved team with supportive management team**: - **Close to transport**: - **FULL Training provided** **About the Role**: Come and join the team at our **Rathdowne Place **Aged care facility located in **Carlton**. We are currently...

  • Venue Manager

    2 weeks ago

    Carlton, Australia Good measure Melbourne - Close Quarters Hospitality Full time

    Good measure Melbourne - Close Quarters Hospitality Good Measure, a cozy cafe and bar is seeking a passionate Venue Manager. With a starting salary of $75,000 during a 4-week training period, rising to $80,000, you'll manage stock, staff, rosters, and administrative tasks while collaborating with the owners to grow the business. Enjoy a balanced schedule of...

  • Venue & Bar Managers / Supervisors

    2 weeks ago

    Carlton, Australia Ms Frankie - Ms Frankie Hospitality Group Full time

    Ms Frankie - Ms Frankie Hospitality Group Join Ms Frankie Group as a Venue Manager, Bar Manager, or Supervisor in Melbourne. Lead with confidence, inspire your team, and deliver exceptional guest experiences in our Italian-inspired venues. Enjoy perks, growth opportunities, and a people-first culture. Venue & Bar Managers / Supervisors - Ms Frankie...

  • Property Manager

    1 day ago

    Carlton, Australia The Little Group Full time

    **Description**: As Australia’s largest privately owned real estate agency, our infrastructure allows you to be the best you. We invest in your development through dedicated training programs, cross-departmental career progression, stability, and all-round support structures. Our values are Respect, Accountability, Humility, Honesty & Openness and Fun....

  • Recreation Support Worker

    2 weeks ago

    Carlton, Australia INDEPENDENT DISABILITY SERVICES Full time

    **Job details** **Salary** $30 - $40 an hour **Job Type** Part-time Casual **Qualifications** - First Aid Certification (preferred) - Experience in co-ordinating/supporting recreational activities - Experience in working with people with a disability **Benefits** - Pulled from the full job description_ **Professional development...

  • Sticksies Carlton

    2 weeks ago

    Carlton, Australia Sticksies Full time

    Job description Full time/Casual Team Members Sticksies is a unique new dessert bar which is currently being launched in Melbourne's city. We are introducing our first store in Carlton 3053. Sticksies is a dessert bar which offers a range of desserts such as cheesecake on a stick and also the lovely known dutch pancakes in all type of sweet flavours. We...