Retail Operations Supervisor

1 week ago

Sydney, New South Wales, Australia POP MART OCEANIA PTY LTD Full time $90,000 - $110,000 per year

POP MART is a global cultural and entertainment brand, leading the way in art toy culture and the designer collectible space. With our iconic blind boxes and highly sought-after IPs, we've built a loyal and passionate fan base. In ANZ, our retail footprint is expanding rapidly—through stores, roboshops and events that bring joy and surprise to thousands of collectors.

About the Role

We are seeking a motivated and detail-oriented Retail Operations Supervisor to support the Retail Operations team in delivering operational excellence across our Australia and New Zealand stores. Reporting to the Country Head and working closely with Store Managers, Area Managers and cross-functional partners, you will play a key role in ensuring our stores operate efficiently, consistently and in line with POP MART's global standards.

Key Responsibilities

  • Support the rollout and execution of retail operations policies, procedures and SOPs
  • Drive operational consistency across stores through audits, reporting and on-the-ground support
  • Coordinate operational aspects of new store openings, retail projects and seasonal campaigns
  • Partner with Marketing, HR, Merchandise and Finance to address day-to-day retail needs
  • Monitor operational KPIs, providing insights and recommendations for improvement
  • Assist with training store teams on processes, compliance and loss prevention practices
  • Oversee stocktake preparation and support compliance in cash handling and security protocols

About You

  • 2+ years' experience in retail operations, multi-site coordination or store management
  • Strong organisational and project management skills, with attention to detail
  • Excellent communication and stakeholder management abilities
  • A proactive problem-solver who thrives in a fast-paced, evolving environment
  • Passionate about customer experience and retail excellence
  • Proficient in Microsoft Office Suite (experience with retail systems a plus)
  • Experience supporting new store rollouts or retail projects

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