Operations Duty Managers

She's back Be part of something extraordinary at Sydney's most iconic aquatic and leisure facility.
This is your chance to dive in and be part of the next chapter at North Sydney Olympic Pool - a world-class aquatic and fitness destination beneath the Sydney Harbour Bridge. Following her redevelopment, this Australian legend is set to redefine leisure industry excellence, and we're seeking passionate individuals to help shape the culture and deliver outstanding experiences for our community.

North Sydney Council proudly owns and operates North Sydney Olympic Pool as part of its commitment to the vibrant North Sydney local government area on the city's picturesque lower North Shore. With around 400 employees supporting 77,000 residents across 10 square kilometres of harbourside land, Council is committed to creating exceptional places and services that bring people together. You'll join a dedicated team working in a safe, inclusive environment — where both staff and the community can thrive.

The role

We are seeking three (3) highly motivated and experienced Operations Duty Managers to join our NSOP team. This position plays a key leadership role in the daily management of aquatic operations, ensuring the safety, efficiency, and compliance of the facility.

Unlike most aquatic centres, the Operations Duty Manager at NSOP will directly manage the Lifeguard team—providing day-to-day supervision, coaching, and development opportunities. You'll be responsible for performance management, scheduling, mentoring, and creating clear pathways for career progression within your team.

During your shifts, you'll also operate at a higher level, supporting the Coordinator Aquatic Operations in maintaining best practice operational standards, leading incident and emergency responses, and ensuring compliance with all relevant policies, regulations, and WHS requirements.

This is an exciting opportunity to join a facility from its opening — helping to establish operational systems, shape culture, and set the benchmark for safety and customer experience.

The person

You're a capable and confident aquatic operations duty manager with a passion for developing people and delivering safe, efficient, and high-quality services. You lead by example, bring strong operational knowledge, and thrive in a team-oriented, community-focused environment.

Your leadership style is proactive and collaborative—you motivate staff, solve problems calmly, and take pride in ensuring every shift runs smoothly. You're also committed to continuous improvement and understand the importance of safety, compliance, and customer satisfaction in every decision.

Essential Criteria

• Current qualifications in Senior First Aid, CPR, Pool Lifeguard (recognised in NSW), and Pool Operations.
• Demonstrated experience in public swimming pool operations, supervision, and plant room management.
• Current Working with Children Check.
• Extensive knowledge of WHS requirements within the leisure industry, including GSPO, Practice Note 15, and the Public Swimming Pools and Spa Pool Advisory Document.
• Proven leadership experience including rostering, coaching, and performance management.
• Demonstrated ability to work collaboratively with internal and external stakeholders.
• Current Class C Driver's Licence or willingness to obtain.
• Must be eligible to work in Australia and receive clearance from a pre-employment medical assessment. National Criminal Records Check clearance.

Desirable Criteria

• Additional qualifications or experience in the leisure industry (e.g. swim teaching, fitness, customer service, or creche).
• Flexibility to work across a seven (7) days week operation, including early morning and evening shifts
• Experience and knowledge of Local Government practices, regulations and policies
• Vaccinated against COVID-19

Why work at NSC?

We're committed to creating a diverse, inclusive and positive workplace. Our teams are reflective of the communities in which we operate, and we value the unique contribution each member makes to the North Sydney Council. The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing.

Through North Sydney Council and NSOP, permanent staff have their essential training and recertification paid for. Staff also have access to a range of resources and opportunities for staff to thrive both personally and professionally, with the goal of aligning individual career goals with organisational objectives. You will have access to training programs that encompass a variety of formats including workshops, seminars, online courses and more, catering to different learning styles and preferences. North Sydney Council can also provide financial support and/or study leave to staff pursuing relevant external education (including undergraduate and post-graduate qualifications).

You'll have access to:

• Excellent work-life balance with a 76-hour- 9-day working fortnight
• Freedom to direct contributions to any compliant superannuation fund
• Access to a holistic health and well-being program and Fitness Passport
• Access to employee recognition and reward program
• Weekly fruit baskets
• Free access to counselling sessions through our Employee Assistance Program
• Free financial advice by a certified Financial Planner
• Monetary transport allowance
• Close locale to transport options including train, bus, metro and bike ways

Apply now to become part of something legendary
How to apply

• Applications must include a resume
• Attach a cover letter addressing all essential and desirable criteria (see above).
• Answer the screening questions contained in the application process below.

It is an essential requirement of this role that a Working with Children Check (WWCC) is conducted. It is an offence under NSW legislation for barred workers to apply for or otherwise attempt to obtain, undertake or remain in child-related employment.

Salary from: $89,891 to $107,336 per annum + 12
% superannuation + $1,000 pa transport allowance
76 hours per fortnight with a rostered day off
Please note
:
This role will commence on Monday 09 February 2026
To view the Position Description, Click Here

Closing Date: 01 December pm

North Sydney Council is committed to the principles of Equal Employment Opportunity in order to provide a working environment that embraces and values diversity and inclusion. North Sydney Council also adheres
to the principles of a child safe organisation and is committed to the care and protection of all children and young people.
*We strongly encourage candidates from wide-ranging backgrounds, identities and experiences to apply.*
Apply Now