Duty Manager

4 days ago

Sydney, New South Wales, Australia Marriott Hotels Resorts Full time $80,000 - $120,000 per year
Description

AUTHENTICALLY YOU

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Sydney is now casting for charismatic and guest centric individuals to fill the role of Duty Manager for our Front Desk (Welcome) Team. Reporting to the Executive Assistant Manager of Rooms, this integral role provides a high level of service to guests experience and balancing the needs of guests, talent, and the entirety of W Sydney.  You will assist the team in maintaining a focus on excellence and continuous improvement by creating a memorable atmosphere for guests and adopting a deep local understanding of the guest journey. As this role requires management and supervision of all hotel operational areas, additional responsibilities will; include, but are not limited to;

Performing day-to-day duties with passion and charisma whilst demonstrating outstanding communication skills Driving W's Whatever Whenever Culture and Bonvoy Loyalty programAssists the Welcome and Whatever Whenever Managers with all aspects of Rooms Division operations including business decisions and following W brand guidelines Responsible for the smooth and efficient operations of all areas of the Hotel, in the absence of Senior Leadership Team. Ensures Welcome Desk, Whatever Whenever, Wheels and Concierge maintains high standards of service that maximizes guests satisfactionExtensive knowledge of guest services procedures, financial procedures, and payment processes Establishes challenging, realistic and obtainable goals to guide operation and performanceUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 

REQUIREMENTS

Previous experience in Front Desk/Front Office role, ideally within a supervisory or DM position, within a luxury hotelKnowledge of procedures and policies for check-in/check-out, pre-arrival planning, property based systems (Opera) and room inventory managementAttention to detail and excellent oral & written communication skillsAbility to work on weekends/public holidays based on operational/business requirementsBasic computer schools (email, Microsoft office suite, etc) 

BENEFITS 

Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friendsThe best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott InternationalDiscounts on food & beverage across all our hotelsRecognition programs to keep you motivatedWellbeing & mindfulness programs to ensure you stay healthyEmployee Assistance Program'Great Places to Work' certified


MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

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CTA TO LEARN MORE

Visit  to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

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