Duty Manager

Who we areAt YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter.

What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact.

Our network spans 19 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks. 

We're proudly part of Hostelling International – a global community of 3,000+ places to stay across 70+ countries. We believe travel should do more than move you from place to place, it should move you to think differently, live boldly, and protect the world you're exploring. The Property

YHA Sydney Central is situated in the vibrant city centre with 180 rooms, 563 beds offering easy access to all the excitement. Located directly across from Sydney's Central Station, within the bustling traveller's precinct, this establishment provides top-notch accommodation for travellers and groups.

About the role:

YHA is on the lookout for a Duty Manager for night shift  (full time position) -  to become part of the team at Sydney Central. The role entails managing the property's daily operations, supervising team members, and providing primary support. As an integral member of the collective, you will help manage and operate YHA, gaining valuable experience and growth opportunities within a team of skilled and enjoyable colleagues. Internally we refer to Duty Managers as Shift Managers.

What your day will look like:

• Ensuring accuracy of transactions in YHA systems including reservations, and sales of other products and services.
• Promoting a friendly and welcoming atmosphere at the property and ensure that the property is representative of the philosophy of YHA in its operation.
• Supervising team members on shift and ensuring they follow correct procedures.
• Communicating and liaising with all team members to ensure the smooth operation of the property.
• Supporting and working with the Property Manager or Assistant Manager.

What are we looking for:

• A minimum of 1 year experience in an accommodation environment as Duty or Shift Manager or similar
• Ability to communicate appropriately both verbally and written
• Possess a current Responsible Service of Alcohol
• First Aid & CPR Certification would be ideal
• Flexible availability for Night / Evening shifts
• Stock, cash handling and operating procedures
• People management and staff training/development
• Valid full Australian working rights Australian/PR

Our ValuesOur values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

• Work together – We open doors for each other as well as our guests
• Give our best – We bring our best selves every day we come to work
• Put our guest first – We know great hosts make great holidays
• Think differently – We see problems as opportunities
• Have fun – We celebrate and enjoy being together

What's in it for you

• Travel Perks: Free stays across our network – because we love travel as much as our members do
• Team Adventures: Opportunities to visit other locations for team building and training
• Discounts: Access to benefits at various stores and across the YHA network
• Growth: Professional development and career opportunities throughout YHA
• Cultural Flexibility: Swap standard public holidays for ones that have personal meaning
• Wellbeing Support: For you and your immediate family through our Employee Assistance Program
• Referral Program: Know someone great? We reward successful candidate referrals

Are you ready to help make the world a more connected place? Submit your resume and a cover letter telling us why you're perfect for this role