IT Service Desk Analyst

1 week ago

Hamilton, Victoria, Australia Unlimited IT Full time $54,541 - $65,000 per year

We are IT managed service provider, dedicated to delivering top-quality IT support. For us, IT is about connecting with our customers and empowering businesses to thrive through the right technology. We're looking for an energetic, approachable, tech-savvy individual to join our Service Desk team. This is ideal for someone who has 1-2 years' experience in IT.

The Job

You'll gain diverse experiences, including:

  • Working with cutting-edge technologies to prepare and deliver solutions for clients
  • Engaging with a variety of businesses and observing how they operate
  • Becoming a tech expert by tackling diverse customer support requests.
  • Joining a fun, supportive team that shares expertise, humor, and good vibes

What We're Looking For

A). Must Have:

  • Australian Citizen or Permanent Resident
  • Interest in technology with a curiosity to solve IT issues
  • Logical approach to problem-solving
  • At least 1 years of relevant experience in IT support position.
  • Valid driver's license and reliable transport
  • Strong communication skills
  • Positive attitude, eagerness to learn, and a team-player mindset
  • Basic understanding of networking
  • Experience with Microsoft Office 365 suite (including Exchange, SharePoint, OneDrive) and Active Directory

B). Should Have:

  • Familiarity with help desk tools like Autotask, Datto, or N-able.
  • Basic computer runup skills including wiping/resetting, setup user profiles etc

C.) Good to have:

  • Previous experience at an IT Managed Service Provider (MSP).
  • Exposure to handheld/RF devices or label printer setup.

What We Offer

  • A progressive career in the ever-growing IT industry
  • Fuel reimbursement for onsite work
  • A stocked fridge with lunch, snacks, and drinks
  • Most importantly, a vibrant work culture that makes you excited to come to work on Monday mornings

Job Type: Full-time

Pay: $54,541.09 – $65,000.00 per year

Benefits:

  • Professional development assistance
  • Travel reimbursement

Application Question(s):

  • Permanant Resident or Australian Citizen?
  • Located in Brisbane?

Experience:

  • IT support: 1 year (Required)

Work Location: In person

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