Sales Excellence

**Position | Sales Excellence**

**Role **Sales Excellence **Team **Sales
**Reports to **Managing Director **Direct reports **N/A

**About the Position About Mangano IT**

This role is responsible for supporting the sales **Purpose**
function; performing sales triage, manage sales Sharing what we know to
ticket and opportunity hygiene, process sales improve business outcomes.
orders, complete procurement tasks, perform **Our Niche**
receipt and dispatch duties. Large enough to get it done,
Ensure quotes, contracts, bid pricing and orders small enough to care.
have been processed and delivered and that **Core Target**
systems are updated with the relevant Agile business partner to
information. Australian medium sized
Create and update process documents for the organisations, supporting
delivery of the sales function. The role is also technology whilst focusing
responsible for general administrative and sales on security.
support to the team at Mangano IT.

**Mangano IT’s Values**

**Progressive Effective Accountable Steadfast
**Key Outcomes for the Position**

**50% **Sales Support & Administration** **10%

**40% **Vendor Engagement** **50%
40%

**10% **Continuous Improvement

**What We’re Looking For**- **Excellent customer service skills. **- Ability to acquire knowledge of- **Excellent attention to detail. **various Telstra systems - Telstra
- **Ability to exercise initiative. **Partner Central, TESA, Order
- **Ability to build strong **Express, Telstra Business Systems.

**relationships. **- Excellent time-management and- **Excellent writing skills. **prioritisation skills.
- Proficiency with various software - Ability to share knowledge within

systems - ConnectWise Manage the Sales Team.
and Sell, Microsoft Excel, Word and
PowerPoint.
- **Ability to acquire knowledge of**

**Microsoft and Telstra offerings,**

**and procurement processes.
- 07 3151 9000

Outcome Profile
**What Success Looks Like | Sales Support and Administration**

**Strategy Performance Expectation**
Prepare quotes - Transactional quotes are provided within 24 hours
for clients of the initial request, followed up after 48 hours.
Keep internal systems up - Leads are input into ConnectWise within 6 hours.
to date and manage leads - Leads are updated within 4 hours from any status
through the update and managed in accordance with
sales process opportunity hygiene best practice.
Manage procurement - Data integrity is key, especially for opportunities,
requirements sales tickets and order process data.
- Work on back orders to ensure customers are

aware of current ETAs.
Communicate with clients - Queries are responded to within 24 hours.
- Updates are provided within 8 hours from
person being available.
as required
Attend meetings and - Pre-sales and administrative tasks are completed.
support the team - Attend weekly meetings with the Sales team.
- Queries and issues raised by Mangano IT team to

be responded to within 1 business day.

**What Success Looks Like | Vendor Engagement**

**Strategy Performance Expectation**
Generate quotes, - Start working on a request within 24 hours from
contracts, bids and orders when the request is received.
- Successful submission of Telstra orders.
- Correct details of the order.
- Process orders - Update all systems with orders and status updates.- Escalate any issue to the Managing Director.

Manage vendor - Data integrity and hygiene are key in all systems
- ConnectWise is updated in accordance with

best practice.
- Positive team feedback.
- Escalations required reduced each quarter.

**What Success Looks Like | Continuous Improvement**

**Strategy Performance Expectation**
Identify areas to improve - One area for improvement is provided to the
the Sales Support & Managing Director each quarter; outlining the
Administration process steps to achieve a better outcome.
- Internal procedures are reviewed annually and

kept current.
Identify and attend - At least two pre-approved development activities
relevant training and are completed each year and any relevant learning
development activities shared with the team.
(internal and/or external)
- 07 3151 9000
ABN 81 649 576 929 Hamilton, QLD, 4007 Hamilton Central, QLD, 4007