Inside Sales Specialist

**Position | Inside Sales Specialist**

**Role **Inside Sales Specialist **Team **Sales
**Reports to **Managing Director **Direct reports **N/A

**About the Position About Mangano IT**

Under direction, this role is responsible **Purpose**
for supporting the Sales function; Sharing what we know to
ensuring quotes, contracts, bid pricing improve business outcomes.
and orders have been processed and **Our Niche**
delivered in a timely manner and that Large enough to get it done,
all systems are updated with the small enough to care.
relevant information. The role is also **Core Target**
responsible for general administrative Agile business partner to Australian
and sales support to the team at medium sized organisations,
Mangano IT. supporting technology whilst focusing

on security.

**Mangano IT’s Values**

**Progressive Effective Accountable Steadfast
**Key Outcomes for the Position**

**50% **Sales Support & Administration** **10%

**40% **Vendor Engagement** **50%
40%

**10% **Continuous Improvement

**What We’re Looking For**:

- Superior client service skills - Superior writing skills for creating- Ability to build strong client and professional documents
- vendor relationships - Ability to write vendor- Proficiency with various software bid responses

systems (ConnectWise Manage - Superior attention to detail
and Sell, Microsoft Excel, Word - Ability to exercise initiative
and PowerPoint) - Superior time-management and
- Ability to acquire knowledge of prioritisation skills

Microsoft and Telstra offerings and - Ability to share knowledge within
procurement processes the Sales Team
- Ability to acquire knowledge of

various Telstra systems - Telstra
Partner Central, TESA, Order
Express, Telstra Business Systems
**
- 07 3151 9000
ABN 81 649 576 929 Hamilton, QLD, 4007 Hamilton Central, QLD, 4007

Outcome Profile
**What Success Looks Like | Sales Support and Administration**

**Strategy Performance Expectation**
Prepare quotes - Transactional quotes are provided within 24 hours
for clients of the initial request, followed up after 48 hours.
Keep internal systems up - Leads are input into ConnectWise within 6 hours.
to date and manage leads - Leads are updated within 4 hours from any status
through the update and managed in accordance with
sales process opportunity hygiene best practice.
Manage procurement - Data integrity is key, especially for opportunities,
requirements sales tickets and order process data.
- Work on back orders to ensure customers are

aware of current ETAs.
Pro-actively communicate - Queries are responded to within 24 hours.
phone and in-person being available.
as required
Attend meetings and - Pre-sales and administrative tasks are completed.
support the team - Attend weekly meetings with the Sales team.
- Queries and issues raised by Mangano IT team to

be responded to within 1 business day.

**What Success Looks Like | Vendor Engagement**

**Strategy Performance Expectation**
Generate quotes, - Start working on a request within 24 hours from
contracts, bids and orders when the request is received.
- Successful submission of Telstra orders.
- Correct details of the order.
- Process orders - Update all systems with orders and status updates.- Escalate any issue to the Managing Director.

Manage vendor - Data integrity and hygiene are key in all systems
- ConnectWise is updated in accordance with

best practice.
Train and mentor the team - Positive team feedback.
on vendor specific systems - Escalations required reduced each quarter.

**What Success Looks Like | Continuous Improvement**

**Strategy Performance Expectation**
Identify areas to improve - One area for improvement is provided to the
the Sales Support & Managing Director each quarter; outlining the
Administration process steps to achieve a better outcome.
- Internal procedures are reviewed annually and

kept current.
Identify and attend - At least two pre-approved development activities
relevant training and are completed each year and any relevant learning
development activities shared with the team.
(internal and/or external)
- 07 3151 9000
ABN 81 649 576 929 Hamilton, QLD, 4007 Hamilton Central, QLD, 4007