Client Service Consultant

Mangano IT is an innovative technology partner delivering quality consultation,
implementation, and ongoing support services to clients across Australia that
share our vision of strategic partnership. Our partnerships and accreditation in
both Microsoft and Telstra enable our team to deliver quality ICT services across
multiple domains.

We are looking for a Client Service Consultant to be the first point of contact for

This is a fast paced and interesting role. You will perform Client Service
Consultant tasks to document and classify the service request for support and
determine the best approach to handle the request based on the issue and
details provided by the client. You will also be responsible for escalating urgent
issues and ensuring that all clients receive the highest level of service.

The role will focus on three main outcomes:

- Client service and support
- First call resolution and office logistics
- Continuous improvement

Day to day you will provide customer service to clients to undertake information
gathering on their technical issue or query. Using the ticketing system, you will
then be required to allocate tickets to appropriate resources to be completed.

While no previous IT experience is required for this role, previous customer service
a favourable first impression to our clients, with the ability to collect the required
information and possessing the following attributes:
Excellent client service skills
- Ability to follow defined process documentation consistently
- Willingness and ability to learn new systems and skills
- Good written and verbal communication skills
- Good time-management and prioritisation skills
- Attention to detail
- The ability to work autonomously and in a team environment

Initially this role will be office-based to allow adequate time to understand the
business systems and processes and how they relate to our clients. Following
completion of the probationary period of six-months, work from home
arrangements can be negotiated in line with our WFH Policy. The office hours are
from 7am to 6pm with either an early start, early finish or later start, later finish for
a 40-hour week - to be discussed during interviews.
- 07 3151 9000

What does Mangano IT offer?
Fabulous team culture
A genuinely supportive and inclusive group of ICT professionals
A newly purpose-built modern office, located in the vibrant hub of

Hamilton within a 2 min walk of the Brisbane River
Large technology enabled Town Hall and collaborative lunch hub with

snacks in the cupboard and drinks in the fridge
Recharge zone with ping pong table and chillout space
Lockers and end of trip facilities
Catered team and company events
A paid day off for your birthday, following successful completion

of probation
Training and development opportunities including complimentary access

to multiple education and certification platforms
Complimentary membership to Australian Computer Society (ACS) to

support professional development
Complimentary access to our Employee Assistance Program (EAP) offering

qualified psychologists or counsellors
Approachable management team

Salary is negotiable for the right applicant.

Confirming that you must be able to meet these minimum requirements to
accept this position if you are successful:
1. Be eligible to work in Australia
2. Be able to provide a clear national criminal history check
3. Be fully vaccinated against COVID19, and agree to ongoing booster

vaccination requirements
4. Agree to be vaccinated against influenza every year
5. Be able to obtain a Queensland Working with Children check

(Blue card)
- 07 3151 9000